N
Nonhle S
Active since Sep 2023
2
Reviews
0
Industries
Reviews
2 reviews15 months ago
Claim not attended to
On the 03rd of November 2024 was involved in a car accident whereby a driver of the company Valencia Metals Processors knocked me on the the drivers side..This company is insured under CTU Insurance. I sent out all documents to CTU insurance and have been following up with the claim as from date of documents sent. As from December I have been calling and they have been giving me a status of waiting for everything to be verified and approved from the clients insurance..As the 3rd party I have been calling everytime and during December they told me the person handling my claim is on leave returning in January.How absurd is it that from the beginning of January I have been calling CTU insurance and they still giving me the same status and also when I follow up with the client they inform me that on their side they are told I have outstanding documentation… How does one get justice in this case cause even when I ask to leave my number for them to call me back Im told I should call to follow up .Is there even progress on my claim cause at this point I feel like the company is going around in circles just because Im a young female
0 replies
31 months ago
Agent was clear and ...
Agent was clear and went an extra mile in assisting
131 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)