ND
Ntuthuko D
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
THE WORST ONLINE SHOPPING EXPERIENCE EVER.
THE ORDER STATUS DOES NOT CHANGE FOR WEEKS, NO ONE ANSWERS THE CUSTOMER CARE NUMBER. YOU ARE JUST LEFT WITH AN SMS WITH THE ORDER NUMBER AND EMAIL. I HAVE CALLED 5 TIMES,NEVER GOT THOUGH. DISGUSTING SERVICE.
0 replies
8 months ago
Shirley Sandown branch
The worst service experienced today from Shirley in the Sandown 135 Rivonia Road branch. She should not be dealing with customers at all.
0 replies
9 months ago
Reamogetswe Mogoka
I work for a financial institution and we had a client who had a policy with Old mutual and ceded to us, the claim was approved and paid. I called this morning requesting a POP from Kamogetswe Mogoka who is working under Hayles Hass, the extent of disrespect and blatant disregard for customer service is appalling. he placed me on hold for over 20 minutes, upon his return to the call he was extremely rude and even refused to give me an opportunity to speak and explain my frustration. When i asked for his line manager details, he flat out refused to provide the details until i threatened to complain. This type of attitude from someone in a claims environment who deals with bereaved families will be a huge reputational risk to the company. The call was placed on 10:37 this morning.
159 replies
17 months ago
Thuso from ***** department
I have just had a horrible experience dealing with Thuso from your ***** department. Not only did he cut the call on me 3 times, when i raised this with him he was arguing with me instead of resolving my issue. All i wanted was to confirm that i was the one doing the online purchases, which i did when prompted to approve on the app. He has a disgusting customer service, and should not be dealing with customers. Left such a bad taste in my mouth at 5:30 in the morning. I have medical aid and bank with Discovery, this will make me switch. Totally unacceptable.
56 replies
31 months ago
BAD POPIA PRACTISE BY ABSA
I have been receiving numerous calls,messages and emails from ABSA regarding someone called MRS FA MTETWA, despite many emails and conversations with their staff asking them to remove my details on their system. They clearly do not understand the concept of POPIA, as they detail everything in these communications, including quite sensitive information. I have been blocking their number, and spamming their emails, but they always find a way around it. If you have any account with ABSA, best believe your sensitive information is not taken with the outmost respect and safety. I have this woman's' ID number, and all details to do something sinister,all provided by th every bank she trusts and expects to at the very least, not share any information with a third party, without any proper channels followed e.g Power of Attorney document.
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)