SG
Sean G
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Disgusting Customer Service
Disgusting customer service. I placed an order on the 11/12/2025 and noticed a few days later that the status was still "Processing Order". I enquired multiple times through the chat widget and the customer service rep said that it will be picked up by the courier. I then receive a call on the 17/11/2025 from Hifi Corp telling me that there was a problem with the item. It has been damaged in transit and they will create a new order. I explained that I needed it delivered to my door instead of a pickup. I then messaged the customer service on WhatsApp and they took forever to reply - even after entering the chat and engaging with me. I explained that this was their fault for the delay and they should arrange to rush delivery. The rep blatantly said he cannot do that. I then tried calling the so called customer support number on their website, to which I was placed on hold for 10 minutes. The service is absolutely disappointing, especially since I am a first time customer. No apology and no attempt to rectify the situation as quick as possible.
0 replies
10 months ago
First Purchase
Signed up to their email list to receive a R100 voucher. I was not able to use the voucher however, their team sent me another voucher within 24 hours. I did my own design work for a printed mug. The parcel was protected with bubble wrap and sent. I received my shipment very quickly. The only downfall was that the print is slightly skew on the mug. I hoped there would be quality checking. Also the mug was very very dirty inside.
0 replies
17 months ago
Awesome Service, Good Prices
It was my first time ordering from their online store, which was easy to navigate and use. At first I was concerned as I tried contacting them over the weekend and did not get any reply, however on Monday morning, Alex gave me a call to explain that my order and payment was received and it would be dispatched later that day. I received my order the following day and everything is in good condition! Thanks GAME 4U
56 replies
17 months ago
Pathetic Service, No Customer Service
I placed an order on Friday and received confirmation that my order was being processed. I selected the express delivery option. I checked in again on Monday and the status was still saying processing. I tried to call the online store landline, which went to voicemail. I tried 2 other branches which I know exist, and that too went to voicemail. I even sent WhatsApp messages, and countless emails to 3 different email addresses before calling another 3 times on the landline. No response and I am concerned that I have been ****med. I do not have any branch near to me so I do not know what to do...
56 replies
31 months ago
Fast, easy and secure
Good quality products, quick turnaround time and excellent customer service. I have purchased 4 times this year and the service I received from Carol was excellent. All products were made according to my specs. I used online payment method and it is secured by PayFast. I do not have a problem with them or the website. Keep up the good work!
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
2 (40%)