GAME 4U
Verified Business
|1.3|32 Reviews (last 12 months)|Responds in 67h 55m
GAME 4U
Verified Business
|1.3
32 Reviews (last 12 months)
Responds in 67h 55m
AI Review Summary
Based on recent customer reviews, Game 4U is drawing significant frustration from online shoppers, with customers consistently mentioning unprocessed refunds, undelivered orders, and unanswered calls, emails, and WhatsApp messages. A recurring theme is items marked as in stock but unavailable after payment, alongside delivery delays that overshoot advertised turnaround times. In-store experiences also receive criticism, with shoppers citing unhelpful or dismissive staff and warranty disputes. A small subset of reviewers highlight standout assistance from individual employees, suggesting service quality is highly inconsistent across branches and channels.
Performance(last 12 months):
Trustindex Rating
2Ranked In Electronics & Technology
#53Reply Time
67h 55mNPS Score
-82Unlikely
Replied to 3% of negative reviews
Reply time on negative reviews: 67h 55m
TrustIndex
2
Ranking
#53
in Electronics & Technology
Reply Time
67h 55m
NPS Score
-82
Recommended: Unlikely
Replied to 3% of negative reviews
Reply time on negative reviews: 67h 55m
Review Distribution
1.3|32 Reviews
Jul '25 - Jun '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 18:43
Tablet
I received bad service in China mall bought child tablets in December 2025 and it lasted only 3 days then started to freeze, I went to the shop they still exchanged and gv me the same brand it worked almost a week it did the same thing and they advised that warranty is 6 months but now they refuse to fix or change it, how do you sit with something that is not working while it's within the warranty, and your not a happy client, my child can't navigate it at all because it keeps freezing
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 18:43
Tablet
I received bad service in China mall bought child tablets in December 2025 and it lasted only 3 days then started to freeze, I went to the shop they still exchanged and gv me the same brand it worked almost a week it did the same thing and they advised that warranty is 6 months but now they refuse to fix or change it, how do you sit with something that is not working while it's within the warranty, and your not a happy client, my child can't navigate it at all because it keeps freezing
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 12:40
Refund not yet sent after weeks.
I ordered an iPhone 12 online and when it arrived, I then had to return it to the physical shop as the phone had a keyboard fault. After a few days a lady from the business called me asking if I want another phone or refund. I then opted for a refund. Tell me why this is actually the third week of me waiting for the refund and when I try calling them it's either they don't answer or they make excuses.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 12:40
Refund not yet sent after weeks.
I ordered an iPhone 12 online and when it arrived, I then had to return it to the physical shop as the phone had a keyboard fault. After a few days a lady from the business called me asking if I want another phone or refund. I then opted for a refund. Tell me why this is actually the third week of me waiting for the refund and when I try calling them it's either they don't answer or they make excuses.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 11:41
Worse customer support
Never do business with game4u and happypay I have asked for refund to cancel an item ( I have not received even) and which they did but I still seeing on happypay that I need to pay for it.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:00
Happy Customer
I had such a positive experience after buying a laptop online at Game 4U, largely thanks to Ellie, the customer relations manager. I didn’t even have a complaint — I’m usually a bit nervous asking “techy” questions because I don’t want to sound silly, but Ellie was incredibly friendly, patient, and relatable. She made sure I was assisted professionally and I ended that call feeling heard and confident with my purchase. It’s rare to get that kind of thoughtful service. Thank you, Ellie and Game 4U
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:00
Happy Customer
I had such a positive experience after buying a laptop online at Game 4U, largely thanks to Ellie, the customer relations manager. I didn’t even have a complaint — I’m usually a bit nervous asking “techy” questions because I don’t want to sound silly, but Ellie was incredibly friendly, patient, and relatable. She made sure I was assisted professionally and I ended that call feeling heard and confident with my purchase. It’s rare to get that kind of thoughtful service. Thank you, Ellie and Game 4U
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 17:43
Extremely Poor Service and No Refund
I placed an order with Game4U on 1 April and received no communication for several days. After following up myself, I was told that the item I ordered was actually not in stock — something that should have been communicated upfront. I was then promised a refund, which was supposedly scheduled for Friday last week. Since then, I have called multiple times (Wednesday, Thursday, Friday, and again this week), and every time I get no real answers and no resolution. The refund has still not been processed. It has now been a significant amount of time since I placed the order, and I am still without either the product or my money. This is completely unacceptable. Poor communication, inaccurate stock information, and failure to issue a refund in a reasonable timeframe. I would strongly advise others to be cautious when ordering from Game4U. Based on my experience, you may end up chasing your own money. I expect this issue to be resolved immediately.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 17:43
Extremely Poor Service and No Refund
I placed an order with Game4U on 1 April and received no communication for several days. After following up myself, I was told that the item I ordered was actually not in stock — something that should have been communicated upfront. I was then promised a refund, which was supposedly scheduled for Friday last week. Since then, I have called multiple times (Wednesday, Thursday, Friday, and again this week), and every time I get no real answers and no resolution. The refund has still not been processed. It has now been a significant amount of time since I placed the order, and I am still without either the product or my money. This is completely unacceptable. Poor communication, inaccurate stock information, and failure to issue a refund in a reasonable timeframe. I would strongly advise others to be cautious when ordering from Game4U. Based on my experience, you may end up chasing your own money. I expect this issue to be resolved immediately.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 10:42
Bad call centre experience
I had bought a phone with them and when I called I get agents telling me that their electricity is off. I spoke to different call centre agents and I still have no feedback. I emailed my proof of payment and paid on the 2nd of April. The guys that I keep speaking with in the call centre is clearly not in the mood and not helpful. I paid a lot of money for this cellphone but I still haven’t heard how how is my new phone. I keep having to buy airtime for them to call but they not calling me back. This is not my first time using game 4 u, last time I bought a laptop it turned out to be ****** and it was locked after 3 days and I returned it. Now this l!!!!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 10:42
Bad call centre experience
I had bought a phone with them and when I called I get agents telling me that their electricity is off. I spoke to different call centre agents and I still have no feedback. I emailed my proof of payment and paid on the 2nd of April. The guys that I keep speaking with in the call centre is clearly not in the mood and not helpful. I paid a lot of money for this cellphone but I still haven’t heard how how is my new phone. I keep having to buy airtime for them to call but they not calling me back. This is not my first time using game 4 u, last time I bought a laptop it turned out to be ****** and it was locked after 3 days and I returned it. Now this l!!!!!
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Replies (0)