BL
Ben Law-Viljoen
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
WH Performance, the Best Subaru mechanic, PERIOD
Wayne Haye is a true gentleman, a genius mechanic and a One-in-a-Million honest bloke. Honest to a fault, he will never charge you for something that didn’t need to, or wasn’t replaced. If you drive a Subaru, he’s your guy. He’s an expert Subaru mechanic, but also works on other high performance cars such as the Toyota 86, Maserati, and other “special performance” cars. He used to be a Subaru dealership mechanic, but eventually left to start his own business that’s more interested in helping customers, without overcharging them (that’s not a slap at Subaru dealerships, but at all car dealerships) We all know how quickly a car service can become as burdensome as a house loan from your bank. Wayne works with a small team of excellent people who puts the customers first. His pricing is just and he’s a pleasure deal with and a privilege to know. He is what is so sorely lacking in the world we live in not. One who is truly committed to doing the best job he can, first time, every time. He works from a modest garage in Albert’s Farm nea NorthCliff, Johannesburg. By the way, he had customers who drive fro Benoni to have Wayne service their Subarus You can contact him via email at info@whperformance.co.za, visit their website https://whperformance.co.za/, or call his Frontman Grant on +27 (74) 942-5768. If you speak to him, say Paul Hogan sent you. Subaru, Australian for car.☺️🤗😇 Ben, his loyal customer.
0 replies
30 months ago
CellC and CFibre get 0/5 for customer service…
This is the third follow up on my response initial review of CellC and their CFibre devision. If I could give them a Zero rating, I would, but HelloPeter doesn’t afford me that luxury. I was contacted three times on Friday the 7th October, the last time at 15:55 by the same operator I repeatedly told that someone much higher up in the CellC food chain Must call Me back with an offer. I also reiterated that a higher-up manager (who has the Power to negotiate a proper settlement) Must call me back. She however, called me with the offer that CFIBRE offers me a 30% discount for 6 months on my fibre service and 50Gb data for a month. I had told her before that I am selling my house, and will be out by the end of October, but yet they offer me a ridiculous offer that is absolutely NOT aligned with my Loss. I told her that management obviously have No regard for their customer, and that they refuse to take any kind of responsibility for their service to their clients. I refused their offer, and told her to play the recordings of my previous 6 or 7 conversations to the Higher-ups. I also said that I’m finished with CellC, that I’m deeply disappointed, and that they can stick their offer very very deep into their Place where the Sun don’t shine. Too harsh a response from me?? I think NOT. I will give them (CellC and CFibre) yet one more chance to respond to my grievance regarding my no service issue. Does any CEO or CFO or COO of any big service based company, or anybody else have any advice for me as to how to proceed with this. Open Legal action, Small-claims court, nationwide publicity about my complaints to them, or anything else? I am really dissatisfied with CellC and CFibre for their treatment. Unlike my previous follow up, I have no hope this time around. Disappointingly Ben Law-Viljoen
393 replies
31 months ago
Feedback on previous review on CellC customer service.
In update to my previous review on my experience with CellC’s CFibre support of my struggles to get compensation for the money on airtime and data to conduct my business from my laptop on my subscribed CellC fibre internet connection, and the hours and hours I was on the phone with their various customer service people to get a resolution to the internet connection issue: Their various customer service operators, with whom I’ve engaged since immediately after my HelloPeter review, Are not equipped to make a decision on fair compensation. They keep having to go back to their “Supervisors” to get an answer. They they offered me the most banal compensation deals imaginable, like R300 of data, or 35% discount on my fibre service for 3 months, which is a sixth of my cost, but a fraction of a fraction of my cost/loss Compared to “cost to company” for CellC. After taking at least 8 calls, but probably more, totalling several hours of my time, during a very very busy time for me, They are still offering me a fraction of my cost, in discounts, while I still, of course have to use their services in order to get my discounts. Today one customer service person called me with yet a ridiculous offer of compensation, I said that if by the end of business today a person in charge of the customer service department who has the authority to make a decision, and negotiate a settlement that I’m satisfied with, I WILL TAKE THIS ISSUE TO ALL MEDIA OUTLETS AND FEEDBACK PLATFORMS, with aalll my gloves off. I live in HOPE, and I will revert after business hours today to give a Feedback review. Much appreciative for this platform Ben, a CellC customer, from Joburg, South Africa beginning of the outage, around mid August,
393 replies
31 months ago
CellC CFibre, Worse than Worst Customer Service
About Two months ago, fibre service in Auckland Park, Joburg, was disrupted for five days by Vumatel, to upgrade their systems. CellC CFibre is my ISP, via the Vumatel fibre network. I had NO service from CellC, for over 4 weeks, while still paying (of course) for my service! I have used CellC for about 7-8 years, on prepaid, using their SupaCharge package, which didn’t give me any problems. When our neighbourhood upgraded to a Fibre Optic network, we chose CellC as our ISP, because we had had great service thus far. I work from home, so is relying on my Unlimited Uncapped Unshaped Fibre service for internet. And I do little else except for WhatsApp on my phone. I spent over R2500 for airtime and data on my phone to get done what I needed to do, including engaging with CFibre Support, sometimes on hold for up to 45 minutes. I asked CFibre for Data for my phone until my fibre service was restored. The answer I got every time was “No sir, we don’t do that. This is not a fault on our service, it’s Vumatel’s network that’s down”. I asked every time to speak to supervisors, who were “always busy, and they will call you back”. And of course, no one ever called back. The operators alway “escalated my case to a supervisor or a manager, or to Vumatel”, I would get a ticket reference number, and the same day or sometimes the next day I would get another message saying the “ticket is closed, issue resolved”….. But it wasn’t resolved. I would phone again, re-explain my case again and again… There would be no record if the previous conversations re the issue, so everyone would start from the beginning… I threatened that I would take my case to the media, but that changed nothing. There were however two operators who were good, and tried to help, but in my opinion, “they were ****ing against C-Thunder” Till today, more than a month later, I’ve had no attempt from CellC or CFibre to contact me, and follow up, or apologise, or explain anything regarding my experience. And of course, no attempt to compensate me for the extra cost, and tens of hours wasted on trying to have my fibre service restored. “Sies man CellC, dit is Baie Baie Sleg” “Dis man CellC, this is Very Very Bad” I give them a Zero. They are not my Hero
393 replies
31 months ago
Amazing service, doing the job how it’s supposed to be done, over and above the call of duty, Perfectly.
I had an amazing experience with the Postnet Courier Salt Rock branch in Kzn. Ray Govender called me to say that he couldn’t get hold of my photographer friend Cedric Nunn on his cell number I had provided on the package I had sent him. I tried to get hold of him separately, And eventually got hold of Cedric. It turned out that he had changed his number a few months prior, but hadn’t let me know, Ray called and followed up with me several times, until I got the number and gave it to him. He was kind, considerate, patient, very professional, and very friendly. We need many many more of his kind to make South Africa a better place. I want to suggest him for President, because I know things will get done, properly and speedily, with no underhand, *******ive sub-layers. Ray Govender, you are da Man. Thank you. Ben, from Joburg
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)