TB
Themba B
Active since Jul 2010
3
Reviews
0
Industries
Reviews
3 reviews21 months ago
***** transactional banking - appalling service!
It's been 14 days since I lodged an enquiry to the ***** department and was told I'd receive a response within 7 working from an investigator. I have had no response since then and have followed up twice and have been told the matter will be escalated and should receive a call within 48hrs, still NOTHING! I I run a business and I am being held ransom for something I know nothing about! I need to operate!
327 replies
94 months ago
Do Cool Ideas and Maboneng Fibre really know what they are doing?
I have had the worst experience ever with Cool Ideas and Maboneng Fibre. They have failed to get my new Fibre connection up running for the past 2 weeks and I’ve been more than patient. I have spent countless WORKING hours on the phone trying to get connected, I don't know how many times I have configured my router according to their instructions to no success. Both companies keep emphasising that they are not at fault but keep blaming each other. Langelihle from Maboneng Fibre insists that the configuration is correct and everything from her side 100% but yet Cool Ideas cannot connect due the link being down. What is even worse is that Cool Ideas still continues to debit my account for a service I haven't even used! I've continuously been told by Cool Ideas agents that they have escalated the matter to their Team Leader who for some reason or another has decided to not attend to my matter.
0 replies
94 months ago
Do Cool Ideas and Maboneng Fibre really know what they are doing?
I have had the worst experience ever with Cool Ideas and Maboneng Fibre. They have failed to get my new Fibre connection up running for the past 2 weeks and I’ve been more than patient. I have spent countless WORKING hours on the phone trying to get connected, I don't know how many times I have configured my router according to their instructions to no success. Both companies keep emphasising that they are not at fault but keep blaming each other. Langelihle from Maboneng Fibre insists that the configuration is correct and everything from her side 100% but yet Cool Ideas cannot connect due the link being down. What is even worse is that Cool Ideas still continues to debit my account for a service I haven't even used! I've continuously been told by Cool Ideas agents that they have escalated the matter to their Team Leader who for some reason or another has decided to not attend to my matter.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)