MH
Michael H
Active since Oct 2023
2
Reviews
0
Industries
Reviews
2 reviews30 months ago
Ford is failing not improving.
Totally frustrated no responsibility for a fault and lack of oversight. How does a Ford Ranger chassis break, without the vehicle being in an accident. I am told it is a factory fault. Yet when we approached the Ford dealer, where we bought the 'Ford Approved' vehicle, or got the vehicle regularly serviced. They did not take any responsibility for their lack of oversight. All they could do was refer the issue to their lawyer. I am a farmer and have had no vehicle since June this year. Can I rate Ford. No not on their appointment of service providers nor on the value of their accountability.
0 replies
31 months ago
Ford Ranger Broken Chassis
I do not know who to blame. The chassis on the right hand side, in front fo the front support of my Ford Ranger broke. The vehicle has only 210, 000km and we have only added 120k km to the vehicle since we bought is a Ford approved used vehicle. The vehicle has not been involved in an accident. We were alerted to the broken chassis by a the Ford dealer in MAKHADO (Louis Trichardt). We took the vehicle to a preferred Panelbeaters who gave us a quotation for R83k to repair the chassis, (chassis no longer available). Both the Panelbeaters and the Ford dealer in MAKHADO said they have never seen a broken chassis, bent yes, but not broken. It was clearly stated that this be a factory fault. The insurance company Santam sent an assessor to inspect the vehicle. Their report is comprehensive and they refused to accept a claim as the vehicle had not been involved in a accident. According this Santam the cause of the problem was the standard shock absorbers. This is confirmed in the following email extract. (my finings the damages caused was not due to any sort of accident – just to inform you as well I discussed this matter with Mic from Iron man and his conclusion was as the same of mine – the vehicle was “modified replacement bull bar” and in fact should have had upgrades made to the suspension (front and back)) I then referred the problem back to BB Auto. I sent them a full report on the problem. They in turn referred the matter to the bulbar fitters (Iron Man), which they said, and had insisted, I use, at the time of purchase of the vehicle. I worked according to their recommendation. BB Auto failed to adjust the shock absorbers which according to the experts was the cause of the problem. My claim against this so called authorised Ford dealer was met with the following rebuttal. (As per the info received , you where informed last week that this is unfortunately not a Ford issue and that you must please , have the work done via your insurance please ?) I again asked this so called Ford dealer to help and assist in solving the problem. Their response was in the form of a lawyers letter. The contents of which are here stated: We refer to the above matter as well as a volley of e-mails between yourself and our clients. We received instructions to deal with this matter in future. Kindly take notice that we do not intend to deal exhaustively with the matter at this juncture but will do so at a later stage and in an appropriate forum should the circumstances require us to do so. You purchased the vehicle as a second-hand vehicle from our client almost eight years ago. Our client fitted the vehicle with accessories including a “bull-bar” etc, which was fitted to the vehicle at your instance and request. Ironman 4x4 also identified damage to the vehicle, indicating that the vehicle was subjected to harsh and/or excessive use. It is speculated that the accessories alternatively the type of usage the vehicle was subjected to , in the further alternative, a combination of both are the root cause of the damage to your vehicle. I believe that this legal tactic (kicking for touch, the legal route) by BB Auto, is to endeavour to use their financial muscle, against a small farmer in Limpopo. This bully boy tactic of corporate businesses is an underhand way of dealing with their structural weaknesses and their lack of accountability. This tactic is employed to circumvent their own errors in not attending to the adjustment of the shock absorbers, and consequential damage, which they admit, and now to refuse to take up the matter of their negligence. The failure of BB Auto can be clearly seen in their expert knowledge used to determine how the vehicle has been used. Using a “bull-bar” builder and merchant, for their expert advice, against a proven motor vehicle manufacturer such as Ford? I wish to add. I have three motor vehicles all of which have worked on this farm for the past many years. None of them has seen any aligned failures their Kilometer readings are as follows. Land Rover1 1994 (570k km), LandRover 2 1998 (380k km), Subaru Outback 2010 (350k km). I look after my vehicles and have them serviced on a regular basis. I bought a Ford, as I believed it would be best suited for our operation. Unfortunately, the Ford Approved Authorised Dealer has failed to accept responsibility and accountability for their lack of oversight.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)