NM
Nonhlahla M
Active since Oct 2023
2
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0
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Reviews
2 reviews31 months ago
The worst service ever received
Bad service from ordering an iPhone 11 online - Order no: B285732-01 I ordered an iPhone 11 online on the 3rd of September. The phone was delivered on the 9th of September at Markham Store in Newtown Junction. I collected the phone and left. Upon arriving at home, I unwrapped my package and I discovered that I was given the wrong phone. I made an escalation and I was requested by Tarryn to take pictures of the phone. I was then advised to go swap the phone at a Hi Store in Maponya Mall. At Maponya Mall they refused to swap because the box was opened but the phone was sealed. I advised the stuff that I was requested by Tarryn to take pictures and that's why the box was neatly opened. I was then advised that I must go swap the phone at a Hi Store in Menlyn Mall( that's 50kms away and its costly). I ordered the phone online because its convenient for me to do so and I paying R10 500 for a product and service but I'm only receiving *******. I don't understand why am I being given a run around like this. This is the worst service ever !!!
0 replies
31 months ago
Bad service from ordering an iPhone 11 online - Order no: B285732-01
I ordered an iPhone 11 online on the 3rd of September. The phone was delivered on the 9th of September at Markham Store in Newtown Junction. I collected the phone and left. Upon arriving at home, I unwrapped my package and I discovered that I was given the wrong phone. I made an escalation and I was requested by Tarryn to take pictures of the phone. I was then advised to go swap the phone at a Hi Store in Maponya Mall. At Maponya Mall they refused to swap because the box was opened but the phone was sealed. I advised the stuff that I was requested by Tarryn to take pictures and that's why the box was neatly opened. I was then advised that I must go swap the phone at a Hi Store in Menlyn Mall( that's 50kms away and its costly). I ordered the phone online because its convenient for me to do so and I paying R10 500 for a product and service but I'm only receiving *******. I don't understand why am I being given a run around like this. This is the worst service ever !!!
0 replies
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2 (100%)