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Kero N
Active since Oct 2023
2
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2 reviews28 months ago
No no if you have kids
On Thursday 14 December we visited Mozambik Sunninghill as we often do. As usual the waiters and food were great however there was an experience so bad that we decided never to go there again. There was a piece of equipment in the play area that was damaged over a year ago. When I complained about it (over a year ago), I was told that it was going to be addressed immediately. It always bothered us, but we always reminded our kids not to go near the broken equipment and took it for granted that they would heed the warning. (Probably wrongly so). On Thursday we were disturbed by a shreaking scream of a child. Upon rushing to the play area along with other parents we found someone's child hanging from his neck from the damaged piece of equipment. Thankfully he seemed to be ok other than being severely traumatized after we carried him off. Later in the evening during a casual conversation with the manager his attitude to the whole incident was competely nonchalant. I mentioned that the issue could become quite serious if the parent takes things further. His exact response was "Well it's fine we will see about that" in an almost intimidating tone. This is what tipped things over the edge for me. I understand that everyone takes kids to play areas at their own risk but this was an unacceptable attitude towards an incident that occured on a piece of equipment that has been broken for over a year. It did make me question whether his attitude to health and safety in the kitchen was equally nonchalant. As a family I know that we will never ever return to this restaurant while under the same management even if they offered me a lifetime of free meals. The image of a little child hanging from their neck is not easy to erase from your memory.
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31 months ago
Great Service from Fly and Park
This review is about Fly and Park at King Shaka Durban Airport. Shirley, Dimple and team were amazing. I was initially skeptical because their quote was much lower than others, but their service was outstanding. The return flight returned earlier than expected and the driver was still ready and waiting, with a clean vehicle and kept me updated throughout the process.
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