Active since Oct 2023
The Apollo The service is very poor once you sign the lease your on your own 🤞. Treating tenants as if they are varsity kids. Also they lock your room and change locker if you happen to miss your payment with just days not months. I moved out they did inspections and charged me unknown amount with no email to show what they charge you for. They haven’t deposited my deposit money since I moved out from January to then the whole February they telling me to wait for march. When you call in they telling me stories and saying I can call the head office. Did I go to the head office when I did my lease? So why now?
They service is very poor here at the Apollo apartments in Sandton Sunninghill. They can’t take care and they don’t go with what is written on their lease agreement and they even lock tenets out when there are delayed payments which is not even stated in the lease and when you ask they don’t reply but when they want something from tenants they expect to get response as soon as possible
There’s always hidden cost which are not outlined from the get go. If you happen to miss to pay your rent in time why are you supposed to be locked outside and not be able to have access to your place? Is it there on the lease? That a tenent must sleep outside? Instead of being charged the fees for late payment? And to switch off the water and wifi until the rent is payed. How do you change someone’s lock and not add the penalties which you agreed with the tenants? Please their communication when it comes to their security is very poor. How can the security not able to reach out to their management after hours when there’s problems? The problem is locking out the tenants out and changing locks. Cause the same security they should make sure that he/she doesn’t go out with the belongings not to lock and change the lock. And getting inside my room without my permission now they invaded my privacy
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