JV
Johanet V
Active since Nov 2023
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Complaint Title: Ongoing Poor Service and Unresolved Fault – Openserve & Telkom
I am extremely disappointed with the service received from Openserve and Telkom. Over a month ago, Openserve installed a new router and connection system at my premises. During installation, the connection briefly worked but only at extremely low speeds—between 3 Mbps and 30 Mbps—despite being on a 200 Mbps package. Since then, the connection has never reached the promised speed. Numerous tickets have been logged with Telkom, who have escalated the issue to Openserve multiple times. Openserve has contacted me on occasion, but no technician has ever resolved the actual problem. The issue remains unresolved to this day. To make matters worse, Openserve scheduled a technician visit for Saturday, 1 November 2025, but no one showed up. No follow-up, no explanation—just more silence and broken promises. This level of service is unacceptable. I am paying for a premium connection and receiving substandard performance with no accountability. I expect immediate action and resolution.
0 replies
7 months ago
Complaint Title: Ongoing Poor Service and Unresolved Fault – Openserve & Telkom
I am extremely disappointed with the service received from Openserve and Telkom. Over a month ago, Openserve installed a new router and connection system at my premises. During installation, the connection briefly worked but only at extremely low speeds—between 3 Mbps and 30 Mbps—despite being on a 200 Mbps package. Since then, the connection has never reached the promised speed. Numerous tickets have been logged with Telkom, who have escalated the issue to Openserve multiple times. Openserve has contacted me on occasion, but no technician has ever resolved the actual problem. The issue remains unresolved to this day. To make matters worse, Openserve scheduled a technician visit for Saturday, 1 November 2025, but no one showed up. No follow-up, no explanation—just more silence and broken promises. This level of service is unacceptable. I am paying for a premium connection and receiving substandard performance with no accountability. I expect immediate action and resolution.
0 replies
8 months ago
Nedbank Estates and Trust poor service delivery
I refer to my previous correspondence regarding the late estate of my father, Mr. S.A. Bouwer, who passed away on 3 April 1998. Old Mutual was appointed as the executor of his estate at the time. On 13 October 2025, Old Mutual confirmed that my complaint was forwarded to Nedbank Estates & Trust. However, I am still waiting for the requested letter and proper feedback regarding the matter. Despite my follow-ups, I have not received any meaningful response from either party. Old Mutual, as the appointed executor, I kindly request that you please follow up with your outsourced company and ensure that this matter is addressed urgently. The ongoing delays and lack of communication are extremely disappointing and unprofessional. Please provide: Written confirmation of the current status of the estate query; and A timeline for when I can expect the requested documentation and final feedback. I look forward to your urgent response.
3 replies
8 months ago
Letter of renunciation of the Estate of the Late SA Bouwer: date of death 3 April 1998
I am writing to formally lodge a complaint regarding the ongoing lack of support and follow-through from Old Mutual in relation to the estate of my late father, Mr SA Bouwer, who passed away on 3 April 1998. Old Mutual was appointed as the executor of his estate at the time. Despite multiple emails and follow-up calls, I have yet to receive any meaningful assistance. Typically, I receive a call, explain the issue in detail, and then never hear back again. This pattern of poor communication and unresolved queries has left me extremely frustrated. The matter concerns an unclaimed pension benefit recently brought to our attention. In order to process this benefit, we are required to activate my late father's tax number. SARS has informed us that they need a Letter of Executorship to do so. However, the Master of the High Court requires a formal letter from Old Mutual confirming: That the estate will not be reopened, and That Old Mutual renounces any further involvement or interest in the estate. My mother, Mrs Johanna Maria Bouwer, was the sole beneficiary of the estate. I have personally visited both Old Mutual and Nedbank offices seeking assistance, but was redirected without resolution. I urgently request that Old Mutual either: Provide the required letter of renunciation, or As the appointed executor, activate the tax number directly with SARS. This matter is time-sensitive, and the Trustees of the fund have already processed the claim in terms of Section 37C of the Pension Funds Act. I understand that the passage of time may present administrative challenges, but surely someone within Old Mutual must be able to issue the necessary documentation. I trust that this complaint will be taken seriously and that appropriate action will be taken without further delay. Sincerely, Johanet Venter email adress: johanetventer71@gmail.com
11 replies
9 months ago
Complaint Title: Unclaimed benefit Delay – Elderly Widow Left Waiting Since April 2025
Complaint Title: Unclaimed benefit Delay – Elderly Widow Left Waiting Since April 2025 Complaint: I am appalled by the way my late father’s unclaimed benefit claim has been handled. We submitted all required documentation on 9 April 2025, and aside from the tax number (submitted on 2 September 2025), everything was provided months ago. Yet, the claim has been left “under review” with no clear communication or progress. Now, almost five months later, we are suddenly told to provide a certified copy of my late father’s birth certificate – something never listed in your official requirements, never mentioned in the claim pack, and never requested in any of your emails or WhatsApp messages. A certified ID was already submitted and accepted. Why is this being added at such a late stage, causing further delays? To make matters worse, the affidavits submitted by myself, my mother, and my sister all contain the identical information you required. The only difference is formatting, based on the police officers who assisted us. If there was a problem with my sister’s affidavit, why was this not communicated since April? My father passed away in 1998. His parents and siblings are long deceased, and my mother was his sole dependent and heir. She is now an elderly widow who can use this benefit to make her life a bit easier, and this endless back-and-forth is causing her severe emotional and financial stress. We have cooperated fully and in good faith, yet the process has become unnecessarily complicated, inconsistent, and drawn out. At this point, all we are asking for is: • A clear explanation of why the claim has been stalled “under review” for nearly 5 months, • An explanation for the sudden demand for a birth certificate never before requested, and • Immediate confirmation of the final outstanding items so this matter can finally be resolved. This situation is unfair, distressing, and unacceptable – especially for an elderly widow who deserves closure and dignity. I urge management to step in, resolve this matter urgently within 3 working days, and provide transparent communication to prevent further unnecessary suffering.
2 replies
31 months ago
No service - 7 th day of hell with MTN...
Day 7 and a several calls to 135 Customer care and still my mother's cellphone line is suspended. The ***** case has been resolved and she is currently in a credit but still her line is suspended. How many more calls needs to be made. Zandile, Tembi, Yolanda, Nomfundo, Siyolisa.... How many more Champions ? Spoke to a Team Leader Luvuyo he was suppose to call me at 11:00 but still no luck. Really MTN, is this how you treat all your customers or only the once over 75 like my mother.
1 reply
32 months ago
MTN - No service
I am really disappointed about the service from MTN. On 2 October 2023 we realized they deducted to much money from my moms bank account. We went to the MTN store at Reds Mall Centurion. They picked up a *****ulent account created on my mothers name. We were advised to go and make a affidavit at the police station. We immediately did and went back. The *****ulent number were supposed to be blocked and investigated and feedback provided to us. About two weeks later I received a call to state that they are busy with the investigation but it can still take a while. On 1 November 2023 they deducted R4096.94. Bare in mind my mom is 75 years old and a pensioner. This is more than her monthly pension. I got through to Me Leduma at the ***** team. She was very helpful. She picked up another *****ulent number on my mother's name and the 1st one was not blocked as it was supposed to. She advised that we go to the bank and reverse the debit order and then go to MTN and change the account to cash payment and not debit order for future and then pay the cash amount that she is suppose to on a monthly basis. The amount was reversed to my mothers account immediately by the bank and we went to MTN at Reds Mall. Once again Mpho helped us and was very helpful at first. She confirmed that she changed the payment method to cash and we made the payment. She advised that it might happen that they suspend my mothers account. If that happens we must just call/whatsapp her an she will activate the account. On 2 November the account was suspended. I whatsapp her and she assured me that it was activated. We must just switch the phone of and on and it will work. The whole day on the 2 nd we were trying talking to her and via whatsapp. But still nothing. On 3 November she advised that she can't help us we must dial 135, 30 min later finally our call was answered. I spoke to a lady Pilisa or something they do not speak clearly so you never really get the name even if you asked twice for the name. She told us that the account is still on debit order but she change it to cash payment. According to her everything is sorted on the account and the suspension should be lifted. We must switch the phone of for exactly 15 min and back on then it will be back on. Guess what it is still suspended. I called Mpho to ask for help and she said whatsapp me I am busy with a client. However she ignored my messages this morning and when I call from my nr she ignores it but when I call from another nr she answers. I really do not know what to do to get my mom's phone fixed. Another 30 min on the line to get through to the 135 nr.. I really do not have the energy, I guess I will have to spend my Saturday in one of the MTN store tomorrow. I cannot believe that a big company like MTN don't have a one stop service where one person can resolve your problems. Instead you must call, go to a shop, call .... Really disappointed. Is their anybody in MTN that can actually help us?
0 replies
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1 Star
7 (100%)