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Lionell P
Active since Nov 2023
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2 reviews3 months ago
I recently had a very frustrating experience with my insurance situation, but Shandrika was the reason I decided to consider retaining the relation
I recently had a very frustrating experience with my insurance situation, but Shandrika was the reason I decided to consider retaining the relation. Despite my clear frustration when we first spoke, she remained incredibly polite, patient, and professional. She didn't just go through the motions; she genuinely tried her best to resolve my concerns and retain me as a customer. It is rare to find that level of dedication to customer service these days. Thank you, Shandrika, for turning a negative experience into a positive one
56 replies
30 months ago
A Disappointing Zoo Visit: A Call for Animal Welfare and Transparency
On the 4th of November 2023, my family and I eagerly visited the Pretoria zoo, hoping to share a memorable experience surrounded by nature's wonders. As an avid nature *****, I had high expectations for the zoo, envisioning a place where animals were well-cared for and their habitats were preserved. However, our visit left us deeply concerned about the state of the zoo and the well-being of its inhabitants. This letter's aim is to shed light on the disappointing conditions we encountered, emphasizing the need for improved animal welfare and transparency within zoos. Lack of Value for Money Having paid in full for five family members, consisting of three adults and two children, we expected a fulfilling experience that justified the cost. Unfortunately, we felt deceived as the majority of the main attractions were closed. This lack of transparency regarding the unavailability of key exhibits left us feeling cheated and undervalued as visitors. The zoo management should have provided clear information about the closures, allowing us to make an informed decision before purchasing our tickets. Poor Animal Conditions The most distressing aspect of our visit was witnessing the poor condition of the animals. Instead of vibrant and healthy creatures, we encountered depressed-looking animals confined to inadequate enclosures. It was disheartening to see them pacing back and forth, displaying signs of distress and boredom. The lack of enrichment and stimulation in their environments was evident, raising concerns about their overall well-being. Missing Animal Partners Another disconcerting observation was the absence of animal partners within the enclosures. Many species thrive in social groups, and the separation of these animals can lead to severe psychological distress. Witnessing solitary animals, such as primates and big cats, left us deeply saddened. Zoos should prioritize providing appropriate companionship for these animals, ensuring their mental and emotional needs are met. Pollution and Ill-Treatment Our disappointment extended beyond the animal conditions, as we also noticed pollution in the streams and waterways within the zoo. These habitats are crucial for the well-being of aquatic species, and their contamination raises concerns about the overall health of the ecosystem. Additionally, we were appalled to witness a staff member attempting to kick a pea****. Such ill-treatment of animals is unacceptable and reflects a lack of professionalism and empathy within the zoo's staff. Our visit to the zoo on the 4th of November 2023 left us feeling cheated and disheartened. The lack of value for money, poor animal conditions, missing animal partners, pollution, and ill-treatment of animals were all significant issues that need urgent attention. Zoos should prioritize the welfare of their inhabitants, ensuring they are provided with suitable environments and companionship. Transparency regarding closures and ongoing efforts to improve animal welfare is essential to regain the trust of visitors. It is our responsibility as consumers and nature *****s to demand better standards and advocate for the well-being of animals in captivity.
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