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Anja C
Active since Nov 2023
2
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2 reviews23 months ago
Very bad service
Some issues that occured while planning my wedding with God's Gift Events: When I enquired about the venue I was sent menus and qoutes with spesific items on. When we did our first visit we were ensured all menus were still valid. After we paid the deposit the menu option changed without communication. The venue owner Caro simply said the menu is allowed to change. Only after a long fight did she agree to give us what was originally on the menu options. Before we booked the venue I sent a picture of decor and asked if it is included in the decor range. Caro insured me the items are included. When I asked for the items as part of my decor she quoted me extra. I later asked for the qoute te be removed as she already said it was part of the decor range. Coincidentally, one of the items apparently got lost on the night of the wedding and we were charged a significant amount to replace it. I asked Caro that all flower arrangement and planning not be discussed in front of the groom as it forms part of the first look. She did however discuss it in person with the the groom. When we called her out about it she said we are being impossible and the words bridal baby breath flower crown doesn't mean anything. After I requested the flower crown I waited 72 days for a quotation, following up several times without any response or explanation as to why I'm not receiving a qoute. When discussing setup of tables we were told multiple times we are not allowed a certain setup, even though it's on her website photos. We eventually had to go to the venue in order for her to give us the setup we wanted. I booked a 60 minute wedding planning session on the website and was chased away after 30mins because another couple showd up at the same time and was waiting for 30mins. I asked Caro four separate times on WhatsApp if there are champagne glasses in the guest house where we will get ready (we are not allowed to see the guest house beforehand) she simply said that she is talking to a lot of brides and doesn't answer questions that are obvious. Her whole tone throughout the wedding planning was rude. Her communication skills are bad, she never answers a question directly. Issues we had on the wedding day: My bouquet looked like a bunch of flowers bought at a supermarket. Not the same as my inspo picture at all. We had to redo the bouquet the morning of the wedding, rearrange all the flowers and cut the stems. The bathrooms did not have water, we had to ask for it to be fixed. We were qouted a golf cart to drive guests to the bathroom that's very far away. Instead we got a woman in a car, but she was never by her car and guests didn't know where to look for her so everyone had to walk. One of my guests plate was dirty and had to go ask for a clean plate before dinner was served. After the wedding day I asked Caro not to use photos of any of my personal decor on her social media platforms for marketing. She simply just ignored all my messages after the wedding, and posted my wedding photos on Facebook, then blocked my comments. Up to date she did not pay back the R1500 breakage deposit. Overall the day was still magical, would have just preferred better customer service.
53 replies
30 months ago
Mattress and couch Centurion Lifestyle Centre
Mattress and Couch Centurion Lifestyle Centre. I was at the store on the 7th of November, told the sales lady I'm gonna buy a couch I just want to see what materials they have first. On Friday the 10th of November I went to the store again and showed my husband the material I wanted. We told the salesmen we're gonna come back next week to buy the couch. On both occasions I had to go to the sales person for assistance, they don't come to you. On Monday the 13th I went to buy the couch but was told the cut off date to purchase any couch was on the 10th of November. We can only order again next year. Two different sales people had the opportunity to tell us about the cut off date but didn't. The worst customer service I have ever seen.
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