RZ
Rene Z
Active since Nov 2023
4
Reviews
0
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Reviews
4 reviews10 months ago
Urgent Formal Complaint Regarding Unacceptable Service Experience at CMH Nissan Pinetown
I am writing to formally address my severe dissatisfaction and frustration with the service I have encountered at CMH Nissan Pinetown. It is with a heavy heart that I must bring to your attention the series of unfortunate events that have transpired during my interactions with your establishment. Regrettably, the poor quality of service I have experienced appears to be a recurring issue, as evidenced by the numerous complaints that have come to light recently. Despite this, it appears that no significant action has been taken to address these recurring issues, prompting me to explore avenues to escalate my concerns and ensure that others are aware of the substandard service provided by your company. I feel compelled to emphasize the lack of professionalism and integrity that has colored my dealings with your team at CMH Nissan Pinetown. Specifically, I would like to outline the sequence of events that unfolded during my recent transaction with your branch. On May 26, 2025, I made a payment of R175,000.00 at the Pinetown branch, under the agreement that I would either purchase one vehicle in cash and finance another, or opt for purchasing a 7-seater vehicle outright in the event that financing was not approved. I had been offered a courtesy vehicle temporarily. Subsequently, on May 27, 2025, I was informed that the financing had been approved, and we would proceed with the first option. The vehicles in question were described to me as a Proton Saga 2024 model with 30,000 km, purportedly a demo vehicle, and a 2019 VW Kombi with 113,000 km, allegedly a single-owner vehicle with a comprehensive service history from VW. However, the issues arose when neither of the vehicles was ready for collection on May 28, 2025. Numerous conflicting explanations were provided by your staff, including discrepancies regarding the status of the mechanical tests and the availability of the VW Kombi for a test drive. Inconsistent information continued to plague the situation, culminating in multiple failed attempts to collect the VW Kombi due to various discrepancies and missing components. Moreover, the misrepresentation concerning the vehicle's ownership history and service records only served to compound the existing problems and erode any remnants of trust I had in CMH Nissan Pinetown. The culmination of these events led to my decision to cancel the financing agreement, as the situation had become untenable. Subsequently, I started receiving multiple calls from Vernon and Bryan regarding vehicle 1 – the Proton Saga. In a conversation with Allan, whom I understood to be the manager, I was instructed to communicate exclusively with Kiethan due to discrepancies in information provided by various salesmen. I was informed that this was discussed with Vernon. This did not stop the calls made by him. However, my interactions with Kiethan did not alleviate my concerns regarding the fuel consumption of the vehicle but rather escalated the situation. Kiethan expressed doubts about the Proton Saga that I was interested in purchasing and instead tried to steer me towards other options. Moreover, he highlighted discrepancies in pricing between a demo vehicle with 30,000 km and a brand-new Proton Saga. Furthermore, Kiethan and Sabelo admitted to being unaware of the mechanical status of the Proton Saga, which had caused significant delays in its delivery. This lack of transparency and coordination among your sales team is deeply concerning. It is apparent that each salesperson is operating independently, with a focus on personal gain rather than providing accurate information and reliable service to customers. Moreover, they bring down other branches by promoting unfair competition based on false advertising. I was informed that it is common practice within the branches to falsely advertise when it comes to the distance in kilometers. This deceptive marketing tactic aims to attract customers by providing inaccurate information about the actual distance. Such misleading practices undermine consumer trust. The situation took a drastic turn when we discovered that Bryan and Vernon had used my father's personal details, provided for financing purposes, to register a vehicle in his name without our consent or a signed sales agreement. This breach of trust and mishandling of personal information is unacceptable and required immediate action. Due to the discovery of lies, misrepresentations, and the unauthorized use of personal information by CMH. We had reached a decision to terminate all business ties with CMH. The delay and of transparency in processing my refund request have only added to my growing dissatisfaction with CMH Nissan Pinetown. Despite providing the necessary bank account details as requested on the 11 June 2025, the dealership has failed to provide evidence of the payment and has resorted to vague excuses and unresponsiveness when pressed for clarification. Kiethan had informed me that payment had been made on the 17 June 2025 but did not provide a proof of payment as requested. On the 18 June 2025 he stated that unfortunately payment has not been made as he was informed by head office. He now avoids my calls, this further underscores the lack of accountability and integrity within your organization. The ongoing delay in processing my refund has significantly impacted my financial situation. The inability to receive the refund in a timely manner has prevented me from purchasing a vehicle, leading me to rely on Uber services for transportation needs for my family. This situation is untenable.
0 replies
10 months ago
Urgent Formal Complaint Regarding Unacceptable Service Experience at CMH Nissan Pinetown
Good day I am writing to formally address my severe dissatisfaction and frustration with the service I have encountered at CMH Nissan Pinetown. It is with a heavy heart that I must bring to your attention the series of unfortunate events that have transpired during my interactions with your establishment. Regrettably, the poor quality of service I have experienced appears to be a recurring issue, as evidenced by the numerous complaints that have come to light recently. Despite this, it appears that no significant action has been taken to address these recurring issues, prompting me to explore avenues to escalate my concerns and ensure that others are aware of the substandard service provided by your company. I feel compelled to emphasize the lack of professionalism and integrity that has colored my dealings with your team at CMH Nissan Pinetown. Specifically, I would like to outline the sequence of events that unfolded during my recent transaction with your branch. On May 26, 2025, I made a payment of R175,000.00 at the Pinetown branch, under the agreement that I would either purchase one vehicle in cash and finance another, or opt for purchasing a 7-seater vehicle outright in the event that financing was not approved. I had been offered a courtesy vehicle temporarily. Subsequently, on May 27, 2025, I was informed that the financing had been approved, and we would proceed with the first option. The vehicles in question were described to me as a Proton Saga 2024 model with 30,000 km, purportedly a demo vehicle, and a 2019 VW Kombi with 113,000 km, allegedly a single-owner vehicle with a comprehensive service history from VW. However, the issues arose when neither of the vehicles was ready for collection on May 28, 2025. Numerous conflicting explanations were provided by your staff, including discrepancies regarding the status of the mechanical tests and the availability of the VW Kombi for a test drive. Inconsistent information continued to plague the situation, culminating in multiple failed attempts to collect the VW Kombi due to various discrepancies and missing components. Moreover, the misrepresentation concerning the vehicle's ownership history and service records only served to compound the existing problems and erode any remnants of trust I had in CMH Nissan Pinetown. The culmination of these events led to my decision to cancel the financing agreement, as the situation had become untenable. Subsequently, I started receiving multiple calls from Vernon and Bryan regarding vehicle 1 – the Proton Saga. In a conversation with Allan, whom I understood to be the manager, I was instructed to communicate exclusively with Kiethan due to discrepancies in information provided by various salesmen. I was informed that this was discussed with Vernon. This did not stop the calls made by him. However, my interactions with Kiethan did not alleviate my concerns regarding the fuel consumption of the vehicle but rather escalated the situation. Kiethan expressed doubts about the Proton Saga that I was interested in purchasing and instead tried to steer me towards other options. Moreover, he highlighted discrepancies in pricing between a demo vehicle with 30,000 km and a brand-new Proton Saga. Furthermore, Kiethan and Sabelo admitted to being unaware of the mechanical status of the Proton Saga, which had caused significant delays in its delivery. This lack of transparency and coordination among your sales team is deeply concerning. It is apparent that each salesperson is operating independently, with a focus on personal gain rather than providing accurate information and reliable service to customers. Moreover, they bring down other branches by promoting unfair competition based on false advertising. I was informed that it is common practice within the branches to falsely advertise when it comes to the distance in kilometers. This deceptive marketing tactic aims to attract customers by providing inaccurate information about the actual distance. Such misleading practices undermine consumer trust. The situation took a drastic turn when we discovered that Bryan and Vernon had used my father's personal details, provided for financing purposes, to register a vehicle in his name without our consent or a signed sales agreement. This breach of trust and mishandling of personal information is unacceptable and required immediate action. Due to the discovery of lies, misrepresentations, and the unauthorized use of personal information by CMH. We had reached a decision to terminate all business ties with CMH. The delay and of transparency in processing my refund request have only added to my growing dissatisfaction with CMH Nissan Pinetown. Despite providing the necessary bank account details as requested on the 11 June 2025, the dealership has failed to provide evidence of the payment and has resorted to vague excuses and unresponsiveness when pressed for clarification. Kiethan had informed me that payment had been made on the 17 June 2025 but did not provide a proof of payment as requested. On the 18 June 2025 he stated that unfortunately payment has not been made as he was informed by head office. He now avoids my calls, this further underscores the lack of accountability and integrity within your organization. The ongoing delay in processing my refund has significantly impacted my financial situation. The inability to receive the refund in a timely manner has prevented me from purchasing a vehicle, leading me to rely on Uber services for transportation needs for my family. This situation is untenable.
0 replies
28 months ago
Traumatic experience
Zero response. Zero assistance. I went months paying for a medical aid that was suspended with no reason only apologies. During an emergency i was informed that i am not covered for back and neck surgery. I have provided all the proof that indeed it should have been covered. I took the manager advise and upgraded a plan chosen by her that should have covered the surgery. Authorisation was given the surgery was done but guess what? I am sitting with bills upon bills because the plan did not infact cover the surgery as the manager said it would. She refuses to respond to emails. I have addressed it on social media. You guys cover it up as if it is dealt with. I have not received not one recorded call as requested. Receiving a letter in December stating that the surgery i had done in September is not covered at all was the absolute final straw. Authorisation had already been given in September. The surgery is done. I called and canceled my membership immediately. It gets better.....Bonitas sends me a reminder that I will be debited on the 15 January 2024. You have literally destroyed my life with bills upon bills. Change of plan that should have not been done in the first place. Does it really have to get to the point of having lawyers involved before just getting a proper service from Bonitas
128 replies
29 months ago
Disgusting service... consultants lack product knowledge and no one responds to complaints
Disgusting service. Firstly i was sold a plan and informed that there are no exclusions. In September 2023 I was rushed to hospital and informed that I require emergency back operation. Bonitas informed me that this was an exclusion. I informed the manager that the consultant had told me different. My family had called three different consultants on that day and we were told that there are no exclusions for primary select. The manager insisted and even stated that there is no back and neck programme which is incorrect. The only way to get the surgery done was to change plans and pay the difference. Due to the circumstances I informed the manager that I would return to settle this matter. Since they had all the documents from the hospital detailing the procedure I had asked the manager to choose a plan that covers what is required. The plan was changed, authorisation received but low and behold the plan did not cover all requirements so now I am left with a hefty bill to pay. I have not received the recorded calls as requested. No response from Bonitas. October 15 the first payment is done for the new plan. Credit control calls me and informs me of the additional amount required due to the change in September. Payment is made. An email is received allocating the payment. 1 week later the doctors room call to say my medical aid is suspended. After numerous calls and resending emails. Bonitas apologizes. So if the doctors room did not inform me and there was an emergency my family would have been turned away from a private hospital. I then request for Bonitas to debit my account on the 27 instead of the 15. The next debit order would have been the 15 November as October had already been paid for. Bonitas then debits me twice on the 27 October.....why???? No one knows as October was already paid for. Lindo the consultant informs credit control they are sorry but no way forward. He informs me that Mohammed his supervisor will call me back as he was already on a call. I call numerous times asking for Mohammed and each time I am told he will call me back. Two weeks later Lindo calls me to apologize. Mohammed had been busy for two weeks. What a joke! My medical aid is still suspended. Lindo now says that credit control says no they need to debit in October. Noooooo I had already paid for October my next debit date was for the 15 November and I had just requested it be changed to the 27 November. I am paying R7771 only for my kids to be rushed to a government hospital and Bonitas will take no accountability. I have sent numerous emails. Lynne Smith the same supervisor who handled the change over has been emailed. No response. I contact the call center and they just inform me that Mohammed or Lynne will call back and still nothing. Why are you doing this. I have paid and no one can justify why my medical aid remains suspended
710 replies
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1 Star
4 (100%)