GC
GWM CMH PINETOWN
Unclaimed Business
GC
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cheslyn M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:47
Defective Brand new Vehicles sold at Cmh Pinetown
Beware of Brand New vehicles with major defects sold by Cmh Gwm Pinetown. Gwm Pinetown...the biggest *******. Zero aftersales support from management. My Gwm Tank 300 is brand new Dec25 but defective. I noticed paint defects and suspension noises within a week of having the vehicle. Notified the dealership but their workshop was closed for the festive period so I had to wait for Jan 26. Their solution for paint defects on roof/bonnet/rear panel is to buff out, touch up or respray a brand new vehicle which will ultimately lower the value Their solution for the suspension is to "put sleeving on the suspension springs" aka a garden hose and insist it's a dealer approved repair. I wish this app allowed me to share the images I escalated to Gwm SouthAfrica customer care which doesn't seem to have made any difference thus far because they are awaiting feedback from Cmh Gwm Pinetown. Gwm Pinetown manager Johan basically told us we need to now deal with Gwm customer care and not Cmh pinetown even though we purchased the vehicle there. In top of being treated so unfairly, we are paying for a vehicle we don't have in our possession and paying for related Uber costs.
Helpful (0)
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Cheslyn M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:47
Defective Brand new Vehicles sold at Cmh Pinetown
Beware of Brand New vehicles with major defects sold by Cmh Gwm Pinetown. Gwm Pinetown...the biggest *******. Zero aftersales support from management. My Gwm Tank 300 is brand new Dec25 but defective. I noticed paint defects and suspension noises within a week of having the vehicle. Notified the dealership but their workshop was closed for the festive period so I had to wait for Jan 26. Their solution for paint defects on roof/bonnet/rear panel is to buff out, touch up or respray a brand new vehicle which will ultimately lower the value Their solution for the suspension is to "put sleeving on the suspension springs" aka a garden hose and insist it's a dealer approved repair. I wish this app allowed me to share the images I escalated to Gwm SouthAfrica customer care which doesn't seem to have made any difference thus far because they are awaiting feedback from Cmh Gwm Pinetown. Gwm Pinetown manager Johan basically told us we need to now deal with Gwm customer care and not Cmh pinetown even though we purchased the vehicle there. In top of being treated so unfairly, we are paying for a vehicle we don't have in our possession and paying for related Uber costs.
0
Replies (0)CS
Charmaine S
1 reviews | Active since Jan 2020
20 Sept 2025, 16:24
Terrible aftermarket service
Terrible aftermarket service. My steed 5 has been with them 7 weeks to fit a recon gearbox and a month prior to that, they chose to do nothing about the gears even though it was reported. I have been given different excuses, pricing, stories and I am still waiting for my van. Never buy a car from cmh Pinetown if you have to deal with their aftermarket!!
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Charmaine S
1 reviews | Active since Jan 2020
20 Sept 2025, 16:24
Terrible aftermarket service
Terrible aftermarket service. My steed 5 has been with them 7 weeks to fit a recon gearbox and a month prior to that, they chose to do nothing about the gears even though it was reported. I have been given different excuses, pricing, stories and I am still waiting for my van. Never buy a car from cmh Pinetown if you have to deal with their aftermarket!!
0
Replies (0)RZ
Rene Z
1 reviews | Active since Jan 2020
19 Jun 2025, 12:20
Urgent Formal Complaint Regarding Unacceptable Service Experience at CMH Nissan Pinetown
I am writing to formally address my severe dissatisfaction and frustration with the service I have encountered at CMH Nissan Pinetown. It is with a heavy heart that I must bring to your attention the series of unfortunate events that have transpired during my interactions with your establishment. Regrettably, the poor quality of service I have experienced appears to be a recurring issue, as evidenced by the numerous complaints that have come to light recently. Despite this, it appears that no significant action has been taken to address these recurring issues, prompting me to explore avenues to escalate my concerns and ensure that others are aware of the substandard service provided by your company. I feel compelled to emphasize the lack of professionalism and integrity that has colored my dealings with your team at CMH Nissan Pinetown. Specifically, I would like to outline the sequence of events that unfolded during my recent transaction with your branch. On May 26, 2025, I made a payment of R175,000.00 at the Pinetown branch, under the agreement that I would either purchase one vehicle in cash and finance another, or opt for purchasing a 7-seater vehicle outright in the event that financing was not approved. I had been offered a courtesy vehicle temporarily. Subsequently, on May 27, 2025, I was informed that the financing had been approved, and we would proceed with the first option. The vehicles in question were described to me as a Proton Saga 2024 model with 30,000 km, purportedly a demo vehicle, and a 2019 VW Kombi with 113,000 km, allegedly a single-owner vehicle with a comprehensive service history from VW. However, the issues arose when neither of the vehicles was ready for collection on May 28, 2025. Numerous conflicting explanations were provided by your staff, including discrepancies regarding the status of the mechanical tests and the availability of the VW Kombi for a test drive. Inconsistent information continued to plague the situation, culminating in multiple failed attempts to collect the VW Kombi due to various discrepancies and missing components. Moreover, the misrepresentation concerning the vehicle's ownership history and service records only served to compound the existing problems and erode any remnants of trust I had in CMH Nissan Pinetown. The culmination of these events led to my decision to cancel the financing agreement, as the situation had become untenable. Subsequently, I started receiving multiple calls from Vernon and Bryan regarding vehicle 1 – the Proton Saga. In a conversation with Allan, whom I understood to be the manager, I was instructed to communicate exclusively with Kiethan due to discrepancies in information provided by various salesmen. I was informed that this was discussed with Vernon. This did not stop the calls made by him. However, my interactions with Kiethan did not alleviate my concerns regarding the fuel consumption of the vehicle but rather escalated the situation. Kiethan expressed doubts about the Proton Saga that I was interested in purchasing and instead tried to steer me towards other options. Moreover, he highlighted discrepancies in pricing between a demo vehicle with 30,000 km and a brand-new Proton Saga. Furthermore, Kiethan and Sabelo admitted to being unaware of the mechanical status of the Proton Saga, which had caused significant delays in its delivery. This lack of transparency and coordination among your sales team is deeply concerning. It is apparent that each salesperson is operating independently, with a focus on personal gain rather than providing accurate information and reliable service to customers. Moreover, they bring down other branches by promoting unfair competition based on false advertising. I was informed that it is common practice within the branches to falsely advertise when it comes to the distance in kilometers. This deceptive marketing tactic aims to attract customers by providing inaccurate information about the actual distance. Such misleading practices undermine consumer trust. The situation took a drastic turn when we discovered that Bryan and Vernon had used my father's personal details, provided for financing purposes, to register a vehicle in his name without our consent or a signed sales agreement. This breach of trust and mishandling of personal information is unacceptable and required immediate action. Due to the discovery of lies, misrepresentations, and the unauthorized use of personal information by CMH. We had reached a decision to terminate all business ties with CMH. The delay and of transparency in processing my refund request have only added to my growing dissatisfaction with CMH Nissan Pinetown. Despite providing the necessary bank account details as requested on the 11 June 2025, the dealership has failed to provide evidence of the payment and has resorted to vague excuses and unresponsiveness when pressed for clarification. Kiethan had informed me that payment had been made on the 17 June 2025 but did not provide a proof of payment as requested. On the 18 June 2025 he stated that unfortunately payment has not been made as he was informed by head office. He now avoids my calls, this further underscores the lack of accountability and integrity within your organization. The ongoing delay in processing my refund has significantly impacted my financial situation. The inability to receive the refund in a timely manner has prevented me from purchasing a vehicle, leading me to rely on Uber services for transportation needs for my family. This situation is untenable.
Helpful (0)
|Replies (0)RZ
Rene Z
1 reviews | Active since Jan 2020
19 Jun 2025, 12:20
Urgent Formal Complaint Regarding Unacceptable Service Experience at CMH Nissan Pinetown
I am writing to formally address my severe dissatisfaction and frustration with the service I have encountered at CMH Nissan Pinetown. It is with a heavy heart that I must bring to your attention the series of unfortunate events that have transpired during my interactions with your establishment. Regrettably, the poor quality of service I have experienced appears to be a recurring issue, as evidenced by the numerous complaints that have come to light recently. Despite this, it appears that no significant action has been taken to address these recurring issues, prompting me to explore avenues to escalate my concerns and ensure that others are aware of the substandard service provided by your company. I feel compelled to emphasize the lack of professionalism and integrity that has colored my dealings with your team at CMH Nissan Pinetown. Specifically, I would like to outline the sequence of events that unfolded during my recent transaction with your branch. On May 26, 2025, I made a payment of R175,000.00 at the Pinetown branch, under the agreement that I would either purchase one vehicle in cash and finance another, or opt for purchasing a 7-seater vehicle outright in the event that financing was not approved. I had been offered a courtesy vehicle temporarily. Subsequently, on May 27, 2025, I was informed that the financing had been approved, and we would proceed with the first option. The vehicles in question were described to me as a Proton Saga 2024 model with 30,000 km, purportedly a demo vehicle, and a 2019 VW Kombi with 113,000 km, allegedly a single-owner vehicle with a comprehensive service history from VW. However, the issues arose when neither of the vehicles was ready for collection on May 28, 2025. Numerous conflicting explanations were provided by your staff, including discrepancies regarding the status of the mechanical tests and the availability of the VW Kombi for a test drive. Inconsistent information continued to plague the situation, culminating in multiple failed attempts to collect the VW Kombi due to various discrepancies and missing components. Moreover, the misrepresentation concerning the vehicle's ownership history and service records only served to compound the existing problems and erode any remnants of trust I had in CMH Nissan Pinetown. The culmination of these events led to my decision to cancel the financing agreement, as the situation had become untenable. Subsequently, I started receiving multiple calls from Vernon and Bryan regarding vehicle 1 – the Proton Saga. In a conversation with Allan, whom I understood to be the manager, I was instructed to communicate exclusively with Kiethan due to discrepancies in information provided by various salesmen. I was informed that this was discussed with Vernon. This did not stop the calls made by him. However, my interactions with Kiethan did not alleviate my concerns regarding the fuel consumption of the vehicle but rather escalated the situation. Kiethan expressed doubts about the Proton Saga that I was interested in purchasing and instead tried to steer me towards other options. Moreover, he highlighted discrepancies in pricing between a demo vehicle with 30,000 km and a brand-new Proton Saga. Furthermore, Kiethan and Sabelo admitted to being unaware of the mechanical status of the Proton Saga, which had caused significant delays in its delivery. This lack of transparency and coordination among your sales team is deeply concerning. It is apparent that each salesperson is operating independently, with a focus on personal gain rather than providing accurate information and reliable service to customers. Moreover, they bring down other branches by promoting unfair competition based on false advertising. I was informed that it is common practice within the branches to falsely advertise when it comes to the distance in kilometers. This deceptive marketing tactic aims to attract customers by providing inaccurate information about the actual distance. Such misleading practices undermine consumer trust. The situation took a drastic turn when we discovered that Bryan and Vernon had used my father's personal details, provided for financing purposes, to register a vehicle in his name without our consent or a signed sales agreement. This breach of trust and mishandling of personal information is unacceptable and required immediate action. Due to the discovery of lies, misrepresentations, and the unauthorized use of personal information by CMH. We had reached a decision to terminate all business ties with CMH. The delay and of transparency in processing my refund request have only added to my growing dissatisfaction with CMH Nissan Pinetown. Despite providing the necessary bank account details as requested on the 11 June 2025, the dealership has failed to provide evidence of the payment and has resorted to vague excuses and unresponsiveness when pressed for clarification. Kiethan had informed me that payment had been made on the 17 June 2025 but did not provide a proof of payment as requested. On the 18 June 2025 he stated that unfortunately payment has not been made as he was informed by head office. He now avoids my calls, this further underscores the lack of accountability and integrity within your organization. The ongoing delay in processing my refund has significantly impacted my financial situation. The inability to receive the refund in a timely manner has prevented me from purchasing a vehicle, leading me to rely on Uber services for transportation needs for my family. This situation is untenable.
0
Replies (0)YG
Yagendhren G
1 reviews | Active since Jan 2020
10 Jul 2024, 15:57
Terrible Service and bad workmanship from CMH Pinetown
I purchased a 2017 i10 last year from a sales person called Wasim. The car had a few issues but, the main, was a shudder, when I took off. I complained about this, not knowing what the issue was. I was told that there was a new clutch put into the car. There was a licencing issue but, this should not have prevented the dealership from addressing these mechanical issues. I was not, initially, advised that I had 6 months to get any issues sorted out, and even though my complaints were within this period, they were never address. He did eventually contact me a few times, but, kept saying their workshop was busy. I eventually drove there, and sat at the office waiting for him. He never showed. His manager, Shawn, drove the car and noted the shudder but, did not inform me that it could be covered by warranty, which was still active then. I also enquired about extended warranty which I never got feedback from. The clutch eventually started making a weird sound and, I took the car to a private mechanic. He noted that a bush was missing from the bearing shaft which was the cause to the shudder and, eventually the bearing broke. He also noted a sub-standard clutch was fitted. This is now setting me back R5000.
Helpful (0)
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Yagendhren G
1 reviews | Active since Jan 2020
10 Jul 2024, 15:57
Terrible Service and bad workmanship from CMH Pinetown
I purchased a 2017 i10 last year from a sales person called Wasim. The car had a few issues but, the main, was a shudder, when I took off. I complained about this, not knowing what the issue was. I was told that there was a new clutch put into the car. There was a licencing issue but, this should not have prevented the dealership from addressing these mechanical issues. I was not, initially, advised that I had 6 months to get any issues sorted out, and even though my complaints were within this period, they were never address. He did eventually contact me a few times, but, kept saying their workshop was busy. I eventually drove there, and sat at the office waiting for him. He never showed. His manager, Shawn, drove the car and noted the shudder but, did not inform me that it could be covered by warranty, which was still active then. I also enquired about extended warranty which I never got feedback from. The clutch eventually started making a weird sound and, I took the car to a private mechanic. He noted that a bush was missing from the bearing shaft which was the cause to the shudder and, eventually the bearing broke. He also noted a sub-standard clutch was fitted. This is now setting me back R5000.
0
Replies (0)MS
Mujahid S
1 reviews | Active since Jan 2020
19 Jun 2023, 10:10
Unprofessional ,******* and ************* dealership
I bought 2023 Proton X70 premium from CMH pinetown on 27th February 2023. Sales person Mr Siyanda assisted with the deal. Very first day of picking the delivery . The vehicle came with stone chip as well as visible scraches on the engine cover. They offered me a courtesy vehicle . In order for them to repair the demages as well as replacement of the engine cover. I accepted the offer . Took the dealership 1 week to get the repairs done. Vehicle delivered to me . Same day its stated giving me problem with electronics components. Contacted the dealership . I got the courtesy vehicle again so they can sort the battery out. Got the vehicle back . Next day same issues. Now they wants to order a new battery from the warehouse which would take 7 days to deliver. I got the courtesy vehicle again . While they wait for the battery and get the aircon unit fixed. Service department manager advise me to fix the sound coming from aircon unit. But they need to strip the dashboard to check where the noise coming from. Guys now believe you me the the manager and dealer principle got involved to sort the matter out. I refused to get the vehicle repaired reason being still brand new SUV. I requsted to the manager, sales person as well as to the dealer principle to uplift the deal and refund me in full. Worst part started to cancel the insurance and cancel the tracker which has 36 months contract in place. I had to pay penalities on the cancellation. 2nd vehicle deal was sign . Insurance was done . But then the stories started that they still busy with paperwork while they were busy sorting the sensor lights on the dashboard. When i approach the dealership regarding the vehicle. New Manager Mr Sean explain me tge situation . I understood but still i asked them to refund me in full and lets move on. I was advise to cancel the insurance. I requested them politely again to uplift the deal and refund me in full. Insurance on the 2nd vehicle cancelled again . But request on deaf ears . Dealer principle compeletely ignored me. Anyway they orderd the 3rd Proton X70 premium from the warehouse. Tracker done. Insurance done again. The day they deliver the vehicle . I called them again with same issues. Its like a manufaturing fault. The dealer principle and dealership manager refused to uplift the deal. Mr sean advise me to go through the legal route to have the deal cancel. Worst part he told me staright on my face that even most of the casses they win when its reported to MOTOR INDUSTRY OMBUDSMAN. Matter was handed over to the attorny to deal with . More shockingly they handed over to their lawyers to deal with the matter. The Proton specialist was sent to daignose the noise from the aircon unit. He advise to have the unit replaced at no cost to me. The dealership charged for the side steps to be installed in February. Still no joy . Vehicle is parked off unlicensed Past 2 months. The matter is handed over to miosa. So am waiting to see if its true what Mr sean said to me. That most of the casses they win. Total ******* and not trust worthy dealership
Helpful (0)
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Mujahid S
1 reviews | Active since Jan 2020
19 Jun 2023, 10:10
Unprofessional ,******* and ************* dealership
I bought 2023 Proton X70 premium from CMH pinetown on 27th February 2023. Sales person Mr Siyanda assisted with the deal. Very first day of picking the delivery . The vehicle came with stone chip as well as visible scraches on the engine cover. They offered me a courtesy vehicle . In order for them to repair the demages as well as replacement of the engine cover. I accepted the offer . Took the dealership 1 week to get the repairs done. Vehicle delivered to me . Same day its stated giving me problem with electronics components. Contacted the dealership . I got the courtesy vehicle again so they can sort the battery out. Got the vehicle back . Next day same issues. Now they wants to order a new battery from the warehouse which would take 7 days to deliver. I got the courtesy vehicle again . While they wait for the battery and get the aircon unit fixed. Service department manager advise me to fix the sound coming from aircon unit. But they need to strip the dashboard to check where the noise coming from. Guys now believe you me the the manager and dealer principle got involved to sort the matter out. I refused to get the vehicle repaired reason being still brand new SUV. I requsted to the manager, sales person as well as to the dealer principle to uplift the deal and refund me in full. Worst part started to cancel the insurance and cancel the tracker which has 36 months contract in place. I had to pay penalities on the cancellation. 2nd vehicle deal was sign . Insurance was done . But then the stories started that they still busy with paperwork while they were busy sorting the sensor lights on the dashboard. When i approach the dealership regarding the vehicle. New Manager Mr Sean explain me tge situation . I understood but still i asked them to refund me in full and lets move on. I was advise to cancel the insurance. I requested them politely again to uplift the deal and refund me in full. Insurance on the 2nd vehicle cancelled again . But request on deaf ears . Dealer principle compeletely ignored me. Anyway they orderd the 3rd Proton X70 premium from the warehouse. Tracker done. Insurance done again. The day they deliver the vehicle . I called them again with same issues. Its like a manufaturing fault. The dealer principle and dealership manager refused to uplift the deal. Mr sean advise me to go through the legal route to have the deal cancel. Worst part he told me staright on my face that even most of the casses they win when its reported to MOTOR INDUSTRY OMBUDSMAN. Matter was handed over to the attorny to deal with . More shockingly they handed over to their lawyers to deal with the matter. The Proton specialist was sent to daignose the noise from the aircon unit. He advise to have the unit replaced at no cost to me. The dealership charged for the side steps to be installed in February. Still no joy . Vehicle is parked off unlicensed Past 2 months. The matter is handed over to miosa. So am waiting to see if its true what Mr sean said to me. That most of the casses they win. Total ******* and not trust worthy dealership
0
Replies (0)KG
Kumaran G
1 reviews | Active since Jan 2020
13 Sept 2022, 17:56
Cmh Pinetown Bad Service Department
Sales excellent , the service department a total rip off, not trust worthy . My Vehicle went for a 25000kms service. I was told by the service advisor upon collecting the vehicle the following had be changed , oil, oil filter , air filter , polin filer and fuel filter. I inspected the vehicle when I got home, the old air filter was still in. Contacted them, story now changed that the air filter was not changed. The service technician even told me he did not even open the filter box. So how did he inspect and clean the filter according to the service book. I was even laughed at by the service technician whilst talking to him. I even did a oil test, results show the oil could not have been changed. I was even changed for fluid top ups on the invoice , what fluid top ups ? I regularly check my vehicle nothing is ever short. It's like they just washed my vehicle, reset the service interval and gave it back to me. I even asked them to show me video footage of my vehicle going into the service workshop , I was told by the service manager the cameras are not working. A huge dealership housing millions of rands worth of customers vehicles and the cameras are not working ???? This is the second service in row were there was a problem with the service department . On the 15000kms service they set my on board service alert to show next service due at 30000kms. It's actually suppose to be 25000kms. I asked them about that and was told. I'm suppose to check!!!! Check your vehicle that it has actually been serviced if you go to chm pinetown. The service department will rip you off!!!!
Helpful (0)
|Replies (0)KG
Kumaran G
1 reviews | Active since Jan 2020
13 Sept 2022, 17:56
Cmh Pinetown Bad Service Department
Sales excellent , the service department a total rip off, not trust worthy . My Vehicle went for a 25000kms service. I was told by the service advisor upon collecting the vehicle the following had be changed , oil, oil filter , air filter , polin filer and fuel filter. I inspected the vehicle when I got home, the old air filter was still in. Contacted them, story now changed that the air filter was not changed. The service technician even told me he did not even open the filter box. So how did he inspect and clean the filter according to the service book. I was even laughed at by the service technician whilst talking to him. I even did a oil test, results show the oil could not have been changed. I was even changed for fluid top ups on the invoice , what fluid top ups ? I regularly check my vehicle nothing is ever short. It's like they just washed my vehicle, reset the service interval and gave it back to me. I even asked them to show me video footage of my vehicle going into the service workshop , I was told by the service manager the cameras are not working. A huge dealership housing millions of rands worth of customers vehicles and the cameras are not working ???? This is the second service in row were there was a problem with the service department . On the 15000kms service they set my on board service alert to show next service due at 30000kms. It's actually suppose to be 25000kms. I asked them about that and was told. I'm suppose to check!!!! Check your vehicle that it has actually been serviced if you go to chm pinetown. The service department will rip you off!!!!
0
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