AG
Ashleigh G
Active since Nov 2023
2
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0
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Reviews
2 reviews15 months ago
Sold me a vehicle with lots of problems
Good day, On the 19th of October 2023 I purchased a Hyundai i20 fluid 1.2. Firstly Hyundai put all the wrong information on my paper work, my address was based on Durban, KZN... They spelt my name wrong, they had the wrong phone number on the paper work. I further complained about the vehicle. I kept calling the branch and complaining about the vehicle, for help, no help was received over the phone they kept tell me we can't get a booking. I went to the branch in April they just briefly looked at the vehicle did not do anything, took it back on the 6th of May 2024, explained that I had called and been there and these were the issues. When opening and closing the windows, the doors move, the gears don't just go into reverse, the water pump to clean the front wind screen was not working, the wood lining was lose, the doors don't close properly especially the boot. We had spoken to the dealer principal, he sent us to the work shop where we spoke to Collin Everton. Explained to both of them that these are possible factory faults. They managed to fix the water pump, everything else is still the same! Recently my car started making a big noise on the right side infront and when I took it in they said they can't book it in I must wait, eventually they took it and now are keeping it and they are not sure what the problem is... I had previously had the noise listened to by a mechanic and he said it is possibly the cv joint Hyundai is now currently waiting for another vehicle to repair my vehicle. I have not been given a courtesy vehicle and they informed me that I am welcome to take my car which is currently broken and use it in the mean time until they can get another car to repair my vehicle. Today I went to the dealership, the regional manager Mark Torince was there and refused to speak to us, told us there is some process to speak to him and yet he was there. Hyundai has been of zero help and I have had enough now. This car is only a year old and it now must be going for major repairs when I stated that these are serious factory faults. I no long want this vehicle to be returned to me, because once it gets repaired how many more repairs will it need. Hyundai needs to either reimburse me for the installatments I have currently paid...or provide me with a new vehicle! They will not even give me a courtesy vehicle or a timeline on when my vehicle will be repaired.
0 replies
29 months ago
Rain Network
I had rain for 2020 .......I canceled the usage and paid the final installment the same month and now they handed me over to the attorneys and forcing me to make a payment. I received a letter two days later. They sent me a second one with time frames ...I need them to pull all calls relating to any rain concerning myself.... due to the time frame I am under immense tension unnecessarily. I paid them and it was a month to month bases. They now say I had a contract with them and they refused to send me the contract and all relavent information. They just keep demanding payment. They are not answering me calls or emails. They have now set a payment that they want in 5days time almost and amount of R900.00.
288 replies
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