NS
Nosihle S
Active since Nov 2023
2
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2 reviews7 months ago
Worst experience ever with VW Tours & Travel
Would never recommend. A trip that I regret to date. I had the worst experience with them. Traveled to Mozambique on the 17th - 21st July 2025. While we were sleeping on our way to Mozambique, we were woken up by a smoke. The car we were traveling in was burning. Their fire extinguisher was empty, the car burnt to ashes within minutes. As soon as we woke up we rushed out of the car to save our lives. Unfortunately, my iPhone 13 fell while I was rushing to get out. I only realized when I was outside and the car was already in flames. I told the driver who then reported it to the owner. I also used my sister's phone to report to the owner. The owner ignored my message. He showed zero care. I couldn't access my bank and other important things for the entire trip and he never bothered to even ask how I was going to pay or take pictures during the trip. I needed to book flights back to Cape Town but I could not. The car burnt somewhere in Mpumalanga, they did not call the police. Sanral picked up the burning car from their camers then they came to the garage where we had to wait. We learnt there that they did not call the police. I had to force them in the morning to go to the police station. We waited in the garage for hours and it was cold, the only thing we were offered was one cup of coffee. Another old car was sent to pick us up, it also had expired fire extinguishers and a cracked windscreen. We lost an entire day that we had payed for and there was no compensation or apology for that day. Our trip was a 5 day trip. I would never ever book with this company again. There is zero care from the owner and their vehicles are not safe or roadworthy. The hotel we slept in had no warm water. We were also told when we were on our way that we should lower our expectations. They are not transparent in their adverts, what you are sold is not really what you get. The owner had an audacity to request our photos we took for his adverti*****t, that showed me that he did not care about the loss of my phone and only cared about his business. My advice to travelers never pay your money to a traveling agency that switches off their comments on social media. Thats a big red flag I ignored.
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29 months ago
Disgusting customer service
Horrible experience I received from Takealot. I regret shopping there. They sold me a defective Hisense fridge. I bought the fridge when it was on special during Black Friday, the other store had the same special. I chose takealot for convenience. Ohh I didn’t know I will be inconvenienced so much. I reported the defective on the fridge and they sent a driver to collect it. I took time off work to attend to them. The driver came with a small bakkie and the fridge couldn’t fit in the bakkie Takealot then said another driver will come with a bigger car. I waited the whole day and ended up calling them around 4pm to check the whereabouts of the driver. They said they will email me and call me back to advise. I waited for an hour and had to call again. Then I was told that the driver will come the next day blah blah blah. I told them I cannot take time off work again and wait for a driver that I don’t even know the time they will come. They then sent a driver around 7:15pm. They then told me that the fridge will reach their warehouse in 2-3 days whereas their warehouse is less than 30 minutes to my house. On the second day they said they don’t have the replacement and and they will refund me with the same amount I bought the fridge for. I refused because I bought food on Black Friday and needed a refrigerator asap. I also missed out on the same special from other shops and now I must buy the same fridge with a higher price as the special is no longer there. They did not care and just credited my takealot account and told me I can use the money to buy something else. I’m now sitting with bad food and have to add money to buy a fridge that I could have bought on special somewhere else.
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