VT
VW Travel and Tours
Unclaimed Business
VT
VW Travel and Tours
Unclaimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, VW Travel and Tours earns strong praise for well-organised group trips across destinations like Mozambique, Lesotho, Eswatini, and Egypt. Customers frequently highlight professional and attentive hosts, particularly drivers like Tebogo, James, and Prosper, as standout contributors to the experience. Communication before and during trips is widely commended. However, serious concerns emerge around vehicle safety, including a car fire incident with expired extinguishers, inflexible refund and rebooking policies, and isolated reports of disorganisation and unprofessional host conduct on international tours.
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
12Likely
Ranking
#9
in Travel & Vacation
NPS Score
12
Recommended: Likely
Review Distribution
4.3|30 Reviews
Jun '25 - May '26
5(70.6%)
4(11.8%)
3(0%)
2(0%)
1(17.7%)
5(70.6%)
4(11.8%)
3(0%)
2(0%)
1(17.7%)
Frequently Asked Questions About VW Travel and Tours
Based on recent customer reviews, VW Travel and Tours earns strong praise for well-organised group trips across destinations like Mozambique, Lesotho, Eswatini, and Egypt. Customers frequently highlight professional and attentive hosts, particularly drivers like Tebogo, James, and Prosper, as standout contributors to the experience. Communication before and during trips is widely commended. However, serious concerns emerge around vehicle safety, including a car fire incident with expired extinguishers, inflexible refund and rebooking policies, and isolated reports of disorganisation and unprofessional host conduct on international tours.
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Dieketseng
1 reviews | Active since Jan 2020
16 Jan 2026, 04:54
Zimbabwe,Botswana and Zambia Trip
Booked the 3 countries with them in January 2026 and I have to say, the planning process was effortless from start to finish.The hosts James and Simba (The Simba’s) were professional, easy to reach, and kept us updated throughout, which really helped us feel at ease The trip itself was amazing and I never experienced any lows on the trip We were picked up on time The apartments we were booked at was really amazing The people we were with were amazing as well Overall it was a beautiful experience and a much-needed escape I truly appreciated how communicative and hands-on the hosts were during the whole trip, it made a huge impact knowing that we just wake up and everything is well organized I give the trip 1000000000000/10 🍾🍾🍾 See you on the next one
Helpful (0)
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Dieketseng
1 reviews | Active since Jan 2020
16 Jan 2026, 04:54
Zimbabwe,Botswana and Zambia Trip
Booked the 3 countries with them in January 2026 and I have to say, the planning process was effortless from start to finish.The hosts James and Simba (The Simba’s) were professional, easy to reach, and kept us updated throughout, which really helped us feel at ease The trip itself was amazing and I never experienced any lows on the trip We were picked up on time The apartments we were booked at was really amazing The people we were with were amazing as well Overall it was a beautiful experience and a much-needed escape I truly appreciated how communicative and hands-on the hosts were during the whole trip, it made a huge impact knowing that we just wake up and everything is well organized I give the trip 1000000000000/10 🍾🍾🍾 See you on the next one
0
Replies (0)KM
Khethang M
1 reviews | Active since Jan 2020
20 Dec 2025, 03:29
Namibia 2025
Used then as travel agent to Namibia 2025. Had a great time. Well planned and great communication. The hosts Tebogo and Ebenezer outstanding hospitality
Helpful (0)
|Replies (0)KM
Khethang M
1 reviews | Active since Jan 2020
20 Dec 2025, 03:29
Namibia 2025
Used then as travel agent to Namibia 2025. Had a great time. Well planned and great communication. The hosts Tebogo and Ebenezer outstanding hospitality
0
Replies (0)SM
STHEMBILE M
1 reviews | Active since Jan 2020
8 Dec 2025, 18:26
Great trip!
Had a great trip to Mpumalanga with VW. Amazing itinerary we saw everything in 3 days. The lodge was really great! Comfortable beds , amazing staff and very clean. Thank you guys! Your service is amazing.
Helpful (0)
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STHEMBILE M
1 reviews | Active since Jan 2020
8 Dec 2025, 18:26
Great trip!
Had a great trip to Mpumalanga with VW. Amazing itinerary we saw everything in 3 days. The lodge was really great! Comfortable beds , amazing staff and very clean. Thank you guys! Your service is amazing.
0
Replies (0)NS
Nosihle S
1 reviews | Active since Jan 2020
12 Sept 2025, 19:42
Worst experience ever with VW Tours & Travel
Would never recommend. A trip that I regret to date. I had the worst experience with them. Traveled to Mozambique on the 17th - 21st July 2025. While we were sleeping on our way to Mozambique, we were woken up by a smoke. The car we were traveling in was burning. Their fire extinguisher was empty, the car burnt to ashes within minutes. As soon as we woke up we rushed out of the car to save our lives. Unfortunately, my iPhone 13 fell while I was rushing to get out. I only realized when I was outside and the car was already in flames. I told the driver who then reported it to the owner. I also used my sister's phone to report to the owner. The owner ignored my message. He showed zero care. I couldn't access my bank and other important things for the entire trip and he never bothered to even ask how I was going to pay or take pictures during the trip. I needed to book flights back to Cape Town but I could not. The car burnt somewhere in Mpumalanga, they did not call the police. Sanral picked up the burning car from their camers then they came to the garage where we had to wait. We learnt there that they did not call the police. I had to force them in the morning to go to the police station. We waited in the garage for hours and it was cold, the only thing we were offered was one cup of coffee. Another old car was sent to pick us up, it also had expired fire extinguishers and a cracked windscreen. We lost an entire day that we had payed for and there was no compensation or apology for that day. Our trip was a 5 day trip. I would never ever book with this company again. There is zero care from the owner and their vehicles are not safe or roadworthy. The hotel we slept in had no warm water. We were also told when we were on our way that we should lower our expectations. They are not transparent in their adverts, what you are sold is not really what you get. The owner had an audacity to request our photos we took for his adverti*****t, that showed me that he did not care about the loss of my phone and only cared about his business. My advice to travelers never pay your money to a traveling agency that switches off their comments on social media. Thats a big red flag I ignored.
Helpful (0)
|Replies (0)NS
Nosihle S
1 reviews | Active since Jan 2020
12 Sept 2025, 19:42
Worst experience ever with VW Tours & Travel
Would never recommend. A trip that I regret to date. I had the worst experience with them. Traveled to Mozambique on the 17th - 21st July 2025. While we were sleeping on our way to Mozambique, we were woken up by a smoke. The car we were traveling in was burning. Their fire extinguisher was empty, the car burnt to ashes within minutes. As soon as we woke up we rushed out of the car to save our lives. Unfortunately, my iPhone 13 fell while I was rushing to get out. I only realized when I was outside and the car was already in flames. I told the driver who then reported it to the owner. I also used my sister's phone to report to the owner. The owner ignored my message. He showed zero care. I couldn't access my bank and other important things for the entire trip and he never bothered to even ask how I was going to pay or take pictures during the trip. I needed to book flights back to Cape Town but I could not. The car burnt somewhere in Mpumalanga, they did not call the police. Sanral picked up the burning car from their camers then they came to the garage where we had to wait. We learnt there that they did not call the police. I had to force them in the morning to go to the police station. We waited in the garage for hours and it was cold, the only thing we were offered was one cup of coffee. Another old car was sent to pick us up, it also had expired fire extinguishers and a cracked windscreen. We lost an entire day that we had payed for and there was no compensation or apology for that day. Our trip was a 5 day trip. I would never ever book with this company again. There is zero care from the owner and their vehicles are not safe or roadworthy. The hotel we slept in had no warm water. We were also told when we were on our way that we should lower our expectations. They are not transparent in their adverts, what you are sold is not really what you get. The owner had an audacity to request our photos we took for his adverti*****t, that showed me that he did not care about the loss of my phone and only cared about his business. My advice to travelers never pay your money to a traveling agency that switches off their comments on social media. Thats a big red flag I ignored.
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Replies (0)MM
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Anonymous
1 reviews | Active since Jan 2020
21 Aug 2025, 07:46
SA- Lesoto Trip- 16-18 August
The trip was amazing, and the BnB exceeded my expectations in many ways. However, the dinner experience could be improved. The food takes far too long to arrive (sometimes over an hour), and the menu has very limited alcohol and wine options. The quality of the meals themselves could also be better. Please share this feedback with them, as it would make a big difference. On the other hand, the driver deserves special recognition. He is professional, punctual, communicates well, has a fantastic playlist, and was very considerate of us as tourists. He truly kept the holiday spirit alive. I strongly recommend giving him a raise or a bonus, as he went above and beyond to make our trip enjoyable. Overall, despite the dinner issue, I would still rate the experience 10/10.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
21 Aug 2025, 07:46
SA- Lesoto Trip- 16-18 August
The trip was amazing, and the BnB exceeded my expectations in many ways. However, the dinner experience could be improved. The food takes far too long to arrive (sometimes over an hour), and the menu has very limited alcohol and wine options. The quality of the meals themselves could also be better. Please share this feedback with them, as it would make a big difference. On the other hand, the driver deserves special recognition. He is professional, punctual, communicates well, has a fantastic playlist, and was very considerate of us as tourists. He truly kept the holiday spirit alive. I strongly recommend giving him a raise or a bonus, as he went above and beyond to make our trip enjoyable. Overall, despite the dinner issue, I would still rate the experience 10/10.
0
Replies (0)