MM
Mandisa M
Active since May 2023
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Complaint marked as resolved but issue is still not resolved
I previously lodged a complaint regarding my paid-up letter, as I was struggling to obtain it. After the HelloPeter complaint, a response agent made it appear as though the matter had been resolved, simply because a document was sent. However, what was not mentioned is that the letter that was sent was incorrect, and the email containing it was later recalled. To date, I have not received a corrected paid-up letter, nor has anyone followed up to resolve the matter. Despite this, the response on HelloPeter created the impression that the issue had been fully addressed. I have since sent follow-up emails requesting the correct document and the correct password to open it, but I have received no response at all. It is extremely frustrating that a complaint can be marked as resolved when the actual issue remains outstanding. A paid-up letter is a very basic document, and it should not require this level of effort to obtain. I would appreciate it if the correct paid-up letter could be sent urgently, and for the matter to actually be resolved rather than simply appearing resolved online.
53 replies
2 months ago
Lack of communication and no response to follow-ups
I am disappointed with the level of communication from Debt Busters. I have sent multiple emails requesting time-sensitive information and have followed up on the same ticket threads, however I have received no response. Despite assurances that the matter would be reviewed, there has been no feedback or update provided.
53 replies
2 months ago
Paid-up letter not issued after 6 months of repeated requests
I have been requesting a paid-up letter for over six months, despite having provided all required information and following up multiple times. After escalating the matter on HelloPeter, a complaints officer responded to confirm that the issue would be investigated and that feedback would be provided shortly. That response was issued over a week ago, yet I have received no further communication or resolution. The paid-up letter is a critical document, and the prolonged delays, lack of follow-through, and repeated failure to communicate are unacceptable. Acknowledging a complaint without providing an update or issuing the required document does not resolve the matter. I am once again requesting that the paid-up letter be issued without further delay, or that a clear explanation be provided.
0 replies
2 months ago
Repeated Failure to Issue Paid-Up Letter
I am extremely disappointed with the service received from MBD regarding a simple request for a paid-up letter. I have followed up six times via email, provided all requested supporting documentation, and clearly referenced my account and ID number. Despite this, MBD has failed to issue the required letter or provide any meaningful feedback or resolution. Each follow-up is either ignored or met with automated responses. This document is urgently required for formal financial and administrative purposes, and the ongoing delays have caused unnecessary inconvenience and prejudice on my side. The lack of urgency, communication, and accountability is unacceptable, especially for a request that should be straightforward to process. At this point, I am requesting urgent intervention from senior management to ensure that the paid-up letter is issued without further delay.
215 replies
2 months ago
Vodacom billing me for an unauthorised data SIM for months, emails bounce and TOBi is useless
I am extremely frustrated with Vodacom’s lack of accountability and support. Vodacom has been billing me monthly for a data plan on a secondary SIM that is RICAd in my name but has never been used by me and was never authorised by me. I have: • Tried emailing Vodacom Customer Care and only received automated replies redirecting me to TOBi • Attempted to escalate to the Vodacom complaints email address – the email bounces / does not exist • Tried TOBi and WhatsApp multiple times – no resolution, no escalation, no proof of consent provided Despite all this, Vodacom has continued billing me for months. I am formally requesting 1. Proof of consent for the activation of this data plan 2. Immediate cancellation of the unauthorised data plan 3. Reversal/refund of all charges billed to date 4. Written confirmation that my credit record will not be affected It is unacceptable that customers are billed without consent and then blocked from resolving disputes through non-functional email addresses and ineffective chatbots. I expect Vodacom to urgently resolve this matter.
112 replies
8 months ago
Happy 😃
I had the most incredible experience traveling to Lesotho this weekend. Everything was so well organised, safe driving from James, great music, and such an overall amazing time. Thank you guys
0 replies
36 months ago
Fibre line down for the 3rd week now while I have to buy data everyday
I have a fibre contract with Vodacom which has been down for the 3rd week now...Past 2 weeks I had no connection at all and I'm expected to pay full price for the fibre while still spending a lot on data since I need connection for work purposes as well. I have logged a call and whenever I follow up I'm being told that the matter has been escalated . No update gets provided, no technician has been sent . The last time they also said Vuma was conducting majntenace in our area but basedon the queries logged here, this is the same thing thag they are telling everyone even those who aren't on Vuma. I cannot be paying for fibre and buying data for more than 2 weeks. Vodacom needs to refund me. Vodacom: Feedback | SR230428-058105 : Hi there, this is Njabulo from Vodacom fibre support. We have escalated your service request to the fibre infrastructure provider and are doing our best to get a response as soon as possible. We appreciate your patience and will update you once we have heard back from them. Thank you for choosing Vodacom Fibre! NoReply(2-V9I9ZJ0). That was feedback received last week Tuesday, I phoned on Friday and there was still no update
106 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)