JR
Janine R.
Active since Dec 2023
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
Poor Quality Service and Zero Accountablity
I had an awful experience with Leslie Beukes, Shaun and Fred from 24-Hour Garage Doors. It all started when I contacted them to repair my AlphaPro 2000 garage motor. They came out and took out the motor as they supposedly could only fix the motor at their "workshop". They did return the motor after I had to phone and ask when it would be returned. The repaired motor only lasted three months, so I had to phone them again as it was unacceptable service. They eventually came again and fetched the motor, but it was a mission to get them to bring it back and that only after threats. They also did not connect it to the open/close control buttons on the wall in the garage and the motor came back without the white cover. I have tried to phone numerous times and sent messages to bring back the cover, but they decline or ignore my calls. Today I got a voice message where Leslie says that they never took the cover with which is blatant lie, as I have proof they did. Please refrain from using this company they have absolutely no pride in what they are doing and do not know the meaning of client service. Absolutely poor, poor service!!
0 replies
29 months ago
Upgrade Nightmare
On 4th December I wrote the following message. I did receive a phone call from a consultant last week, who promised to get back to me with an answer by the end of business that day and until now I have not received the promised phone call. The bad customer service they give is unbelievable!! Upgrade Nightmare Upgrade nightmare I have multiple contracts with Vodacom. I received a call of an outsourced company doing the upgrades etc. on behalf of Vodacom. I was totally mislead by the sales lady with one of my numbers due for an upgrade, as she told me that I have been such a good customer for 20+ years and therefore I will receive a phone totally for free on that number. I did not choose the phone brand - the sales lady did it. The phone was delivered, and it is a brand I am unfami**** with and when I read the reviews on it, they were quite negative. Then I received my monthly invoice and to my surprise I now have to pay for the handset I had no say in. I am now paying for a phone (not my choice of a phone) and it has been an absolute nightmare to try and reverse the contract via Vodacom. Since all calls are recorded, I urged the Vodacom aftercare consultant to listen to the conversation to verify that the sales lady has totally mislead me. I am furious and I am not getting any feedback on the progress of my complaint either. I have no choice, but to go the legal way.
258 replies
29 months ago
Upgrade Nightmare
Upgrade nightmare I have multiple contracts with Vodacom. I received a call of an outsourced company doing the upgrades etc. on behalf of Vodacom. I was totally mislead by the sales lady with one of my numbers due for an upgrade, as she told me that I have been such a good customer for 20+ years and therefore I will receive a phone totally for free on that number. I did not choose the phone brand - the sales lady did it. The phone was delivered, and it is a brand I am unfami**** with and when I read the reviews on it, they were quite negative. Then I received my monthly invoice and to my surprise I now have to pay for the handset I had no say in. I am now paying for a phone (not my choice of a phone) and it has been an absolute nightmare to try and reverse the contract via Vodacom. Since all calls are recorded, I urged the Vodacom aftercare consultant to listen to the conversation to verify that the sales lady has totally mislead me. I am furious and I am not getting any feedback on the progress of my complaint either. I have no choice, but to go the legal way.
200 replies
Review Distribution
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1 Star
3 (100%)