XK
Xhalisile K
Active since Dec 2023
4
Reviews
0
Industries
Reviews
4 reviews21 months ago
Power Off
They have done it again when I thought the worst is over. This company doesn't even deserve a single star I mean what does pre-paid electricity mean when Centlec decides to switch off electricity for paying residents without a valid reason. Since from late last night we don't have electricity here in Botshabelo Section U,S,R and V the children had to wash with cold water in this freezing conditions and they had to go to school without eating breakfast...just to mention few, they still fix the problem since last night and yet they don't say when will the electricity be back. Please help We've been calling but we don't get help, I speak on behalf of the residents of U,S,V and R Sections in Botshabelo Free State.
53 replies
28 months ago
THEY CANNOT BE TRUSTED
I did wrote a complaint on 06/12/23 on how I was not paid a full amount on my funeral policy and they did promise to pay the outstanding balance on my account within 48 hours as soon as I can provide proof of payment which I did send but they still fail to pay me back what is due to me, I wrote another complain on the 11/12/23 and they told me they are still trying to resolve the matter and the money will be available in my account within 24 hours, till to this date they haven't paid me back even though I send proof of payment, I'm still waiting for my money, this shows that metropolitan cannot be trusted at all they broke my trust of 16 years I've been loyal to this company for the past 16years and I have claimed once but this is the thanks I got for my loyalty, I'm humbly asking for your help in resolving this matter.
0 replies
28 months ago
****
My problem have not been resolved since I wrote to on 06/12/23, metropolitan life did respond and promised to refund me as soon as I send proof of payment for the month of 11/2023 and I did email proof of payment but ever since I have not heard from them ever since this clearly shows that they cannot be trusted... THIS IS THEIR RESPONSE!! Dear Xhalisisle. We re4fer to yur HelloPeter complaint, which has been allocated to me for investigation and resolution. I have requested a premium position statement from our claims division in order to establish why they wouel have deducted the amount from your claim and if incorrectly done, becasue we have not received the 11/2023 premium from your employer yet, I've asked them to refund the amount they deducted from the claim to you. Please coudl you email me your 11/2023 salary statement showing th e deduction in the meantime. I won't be in the office tomorrow, but hopefully it will be resolved by Friday when I return. If not, I'll follow up with claims again. Regards. Aletta Clarence. Metropolitan Client Care. 011 505 2068 / aclarence@metropolitan.co.za
0 replies
29 months ago
Metropolitan life
Good morning, I have policy with metropolitan life and I have been paying it since 2012, I did claim for my mother's death and they were supposed to pay R7856 but they only payed R7364, the worst thing is that the funeral is this weekend and they don't give a good explanation they only says I have one month that I didn't pay my premium but I have a stop order for this policy meaning I have not skipped a premium because I know for fact that the money is being deducted from salary at work, I really really need your help I must lay mother to rest this weekend but now one of the biggest company in south africa is trying to take advantage of me, here is my policy number: 55 290049675 thank you in advance Xhalisile Katu
400 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)