TI
Thato I
Active since Dec 2023
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Premier Account Closure Delayed Despite Multiple Requests – Monthly Fees Still Being Charged
I logged a request to close my Premier account on 8 April 2026 with First National Bank. The request was logged by Dieketseng. I followed up on 15 April 2026 and was informed by Kopano that the request was still in progress. Between 15 April and 4 May 2026, I continuously followed up and was repeatedly told the matter was still being handled by different departments, with no resolution. On 15 April 2026, I also requested that my revolving facility be delinked and the debit order moved to my Easy account. Despite my request to close the account, there was still an attempt to debit the revolving facility on 30 April 2026, which failed due to insufficient funds. On 4 May 2026, I received confirmation that the debit order had been moved to my Easy account. However, the Premier account remains open, and I know I will still be charged the monthly account fee on 5 May 2026, as this is the scheduled billing date. Seipati Mokgele also emailed me on 24 April 2026 promising feedback, which I have not received to date. I am now being charged R275 despite requesting closure of the account on 8 April 2026. My question is: why am I being charged for an account I requested to be closed weeks ago? I request immediate closure of this account and reversal of the monthly fee. If this is not resolved urgently, I will escalate the matter to the National Financial Ombud Scheme South Africa.
1 reply
1 month ago
Duplicate Debit on Policy – Customer Forced to Reverse and Incur Costs
I have a Greenlight LifeCover policy with Old Mutual. On 4 May 2026, my account was debited twice for R134 instead of once, resulting in a total deduction of R268 which resulted in bank charges. Due to this error, I reversed the duplicate debit through my bank to prevent further financial impact. This reversal resulted in bank charges, which were incurred solely because of your incorrect double debit. For clarity, the duplicate debit has already been reversed. However, I now require: • Full reimbur*****t of the bank charges incurred as a result of this error • A clear explanation of how this occurred • Confirmation of measures in place to prevent a recurrence This situation reflects poorly on your debit order processes and has caused unnecessary inconvenience. If this matter is not resolved promptly, I will escalate it to the National Financial Ombud Scheme South Africa. I expect urgent resolution.
5 replies
1 month ago
Delays, Unresolved Charges, and Poor Service Experience with FNB- Horrible Horrible bank
What a horrible bank. I currently have matters pending with them, and they seem unwilling to assist. 1. I requested the closure of my Premier Account on 8 April 2026. I keep following up for progress, and each time I am told to wait 3–7 working days. It has now been 11 days. It feels like they are delaying the process so that it reaches the next month and they can charge me the R275 monthly account fee. 2. I received a message on 8 April stating that my funeral plan was in arrears. I then made a manual payment, received an email that the payment was tracked and allocated but they backtracked a day later. They still have not updated the plan or allocated the payment. I continue receiving messages saying they will deduct double on 2 May 2026. They also charged me an unpaid debit fee of R115, even though I had already paid for April. 3. I called on 15 April and was assisted by a lady named Toko Makaneta in the FNB Life Insurance department. She escalated all the matters, including the reversal of the R115 fee, and said she would get back to me within two days with feedback. To this day, I have still not received any update. 4. Their staff is not in-sync with each other. They keep providing different information regarding one’s complaints. I am tired of FNB and all these unnecessary issues. I just want to close my account and only deal with them regarding my funeral cover. They are a terrible bank and do not take their customers seriously.
2 replies
6 months ago
Very helpful, profes...
Very helpful, professional and checked up on me every step of the way…
1 reply
30 months ago
Unprofessionalism( Mahikeng office )
I had a highly disappointing experience with this service provider. In September, I canceled my contract via email due to ongoing radio malfunctions and subpar service. Despite assurances from the Mahikeng office receptionist/admin officer Precious Mogapi, that their team would promptly remove the radio, I'm still waiting three months later. Attempts to reach their offices by phone have been futile, and a visit in person the start of December led to more lies about network issues. They have debited my account again this month, I'm prepared to take legal action for breaching our terminated contract. This has been the most frustrating encounter with a service provider in my life.
0 replies
30 months ago
National Security and Fire (Mahikeng ) unprofessional (Contract termination)
I had a highly disappointing experience with this service provider. In September, I canceled my contract via email due to ongoing radio malfunctions and subpar service. Despite assurances from the Mahikeng office receptionist, Precious Mogapi, that their team would promptly remove the radio, I'm still waiting three months later. Attempts to reach their offices by phone have been futile, and a visit in person two days ago only led to more lies about network issues. If they debit my account again this month, I'm prepared to take legal action for breaching our terminated contract. This has been the most frustrating encounter with a service provider in my life.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)