NJ
Neil J
Active since Dec 2023
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Vodacon not Vodacom
Vodacom is the worst, as consumers al****h they're the biggest telecon company in South Africa, citizens should not allow them to get our business nor get away with bad practices. i would like to know who the regulator is as I've tried different regulators but keep sending me to the next one. I've written 2 previous reviews on the difficulty of cancelling my fibre and cellphone contracts and even post dancing to their rules, they still did not cancel it. I receive a call this morning from a Collections agency, saying Vodacom handed me over, the audacity. I have zero debt and an almost perfect credit score, how can they get away with this. I'll tell Vodacom the same thing I told this collections agent, Vodacom won't get another cent out of me, they'll see me in court.
0 replies
8 months ago
Credit Score Negatively affected due to not processing cancellation request
I cancelled my Vodacom account last year already after a long battle because when I tried in April 2024, they said I should do it in 5 months, then in September I was told it will be cancelled but will take 2 months or I'll be billed. It wasn't cancelled and it took multiple calls during this period to eventually have the cancellation confirmed. i also cancelled the fibre in January, refer to previous Hp complaint because it's impossible to cancel anything with Vodacom. This is really poor after being a customer for over 20 years. Herewith my complaint, I see that I've been penalized on my Credit profile with a missed payment and for 6-months I've been reported for non-payment even though I have nothing active with Vodacom. As a CX manager myself, this is unfair customer treatment, your incentive structure or processes probably cause this issue where staff don't want cancellations against their name. I have an A+ credit score but not anymore, thanks to Vodacom. Fix it or I will approach the FSCA to report Vodacom for poor Market conduct practices, treating customers unfairly because of internal practices. This what I get after being loyal for over 20-years, check my number.
4 replies
28 months ago
Macbook Hard Drive Crashed in 2 Years
I bought a Macbook about 2 years ago, only to have the laptop crash here after very limited use as I use my work laptop mostly. The Macbook is in mint condition and still looks new, M1 chip with 19 hours of battery life. After taking it to the iStore in Canal Walk Centre, it was sent away for R600 to be evaluated. They came back with a cost of over R12k to fix a laptop I bought for about R24k - that; 's insane. This new, beautiful laptop's hard drive crashed and that's the replacement cost OR they would buy the laptop for R750. Wow, what a disappointment, as an avert Apple supporter, this makes me very unhappy, even buying normal, non-Apple laptops in the past lasted longer. I don't need a response, I'm venting and assuring Apple after using their phones, tablets, and laptops for a year - I'm done, I'll give Samsung another shot. The staff kept telling me that I needed the extended warranty, but why? My point is - purchasing a Macbook for >R24k for 2 years of service is a TERRIBLE deal.
0 replies
29 months ago
Vodacom Fibre Line Relocation
When Vodacom sold me this option to relocate the fibre line it was all easy to do, until I actually relocated and needed to do it. I relocated from JHB to CT and logged a call 5-Dec23 to have my line relocated, to-date I've spoken to about 11 people but the one Agent never knows what the other is doing. I've had responses from 72-hours, 24-hours, 30-days to needing an upgrade on my UPS from the 0821904000 Call Centre line. The service is pathetic, your people need training and supervisors or managers are too important to speak to me. I logged a complaint last week, no response, I then went to Vodacom in Bayside where the consultant called someone for an LTE line because even though the place where I stay has a fibre box, they need 30 days, wow. Talk about the dark ages. Someone called me yesterday to say everything is resolved and a technician will come out today, because I have an existing fibre box, which obviously never happened. I then called today to follow-up, just to be told again 30-days, its been 7-days since I first logged my request but its still 30-days. He couldn't give me an update on my relocation, LTE line, nothing. I blame the company, not the agents. I am in such a predicament workwise, but neither Vodacom nor any of the agents care, absolutely no empathy - rather sound like a broken record, 30-days, 30-days, 30-days... They will probably ignore this as well. but I'm so done with Vodacom - they're happy sell you something new every week but when you need them and are able to help you, they just don't care. I'm a CX specialist, let me help you fix your pathetic service for free, how do you not know I've called the same Call Centre from the same cellphone over 10 times in a week? I have been a loyal customer for over 20 years, but who cares, right?
516 replies
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2 Star
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1 Star
3 (75%)