Pillay C

Active since Dec 2023

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Reviews

4 reviews

3 months ago

Poor Service, has a professional profile pic of a lady who does not even respond.

Paid two months and struggle for them to connect me. Send many messages but still no joy. One month cannot connect to phone, this month cannot connect to the Tv. Buffers all the time, skips, jumps, hops. Poor sound, channels not working but continues to take peoples money. They say they received payment but still no show.

0 replies

DStv (MultiChoice)

32 months ago

Poor service, no communication and no customer care

Hi, just received a notification that I am disconnected again. Like I said in previous communication that I paid R880.00 on the 28/11/2023 and was disconnected on the 3/12/2023 and connected again on the 28/12/2023 and disconnected today being 3/01/2024. This means I paid R880.00 for 10 days. Up to date I have not received any communication from DSTV (Multichoice) regarding disconnection as at 3/12/2023, no explanation. Is there a branch in Port Elizabeth that one can go to get assistance. Kind regards Collin PC Pillay C 2 reviews | Active since Dec 2023 27 Dec 2023 at 11:11 No service Hi, Please note I have not been connected up to date and neither been contacted. See below confirmation of communication. Thanks Collin image0.jpegimage1.jpeg Sent from my iPhone On 17 Dec 2023, at 17:05, Hellopeter <***********> wrote: PC Pillay C 1 review | Active since Dec 2023 17 Dec 2023 at 17:00 DSTV services not been used but currently paying Hi I received a message on the 03/12/2023, that “Your subscription and any services paid via your account, have been disconnected; Pay here to connect (a link with a ref). I called DSTV Multichoice and spoke to a lady with initials S.S. Found out the I have been paying for three services, DSTV HD PVR access, DSTV family, DSTV Premium. I explain the lady that I am currently streaming, I don’t have a DSTV decoder connected, so why am I paying for additional DSTV family and DSTV HD PVR. I mention I paid R880.00 on 28/11/2023. Our conversation went on for several minutes about the same thing, why am I paying for services that I don’t use. She did mention she will get an agent to call me, up to date I have not received a call apart for an sms received on 3/12/2023 for rating of the lady I spoke to on the 3/12/2023. Do not understand why they could not disconnect the HD PVR access and DSTV family and just leave the one service. Unhappy customer Reply (1) DStv (MultiChoice)’s reply 17 Dec 2023 at 17:05 Hi Collin, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards DStv: Hello Peter Team Reply (1) DStv (MultiChoice)’s reply 27 Dec 2023 at 11:21 Hi Pillay Collin, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards, DStv: Hello Peter Team

1 reply

DStv (MultiChoice)

32 months ago

No service

Hi, Please note I have not been connected up to date and neither been contacted. See below confirmation of communication. Thanks Collin image0.jpegimage1.jpeg Sent from my iPhone On 17 Dec 2023, at 17:05, Hellopeter <***> wrote: PC Pillay C 1 review | Active since Dec 2023 17 Dec 2023 at 17:00 DSTV services not been used but currently paying Hi I received a message on the 03/12/2023, that “Your subscription and any services paid via your account, have been disconnected; Pay here to connect (a link with a ref). I called DSTV Multichoice and spoke to a lady with initials S.S. Found out the I have been paying for three services, DSTV HD PVR access, DSTV family, DSTV Premium. I explain the lady that I am currently streaming, I don’t have a DSTV decoder connected, so why am I paying for additional DSTV family and DSTV HD PVR. I mention I paid R880.00 on 28/11/2023. Our conversation went on for several minutes about the same thing, why am I paying for services that I don’t use. She did mention she will get an agent to call me, up to date I have not received a call apart for an sms received on 3/12/2023 for rating of the lady I spoke to on the 3/12/2023. Do not understand why they could not disconnect the HD PVR access and DSTV family and just leave the one service. Unhappy customer Reply (1) DStv (MultiChoice)’s reply 17 Dec 2023 at 17:05 Hi Collin, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards DStv: Hello Peter Team

1 reply

DStv (MultiChoice)

32 months ago

DSTV services not been used but currently paying

Hi I received a message on the 03/12/2023, that “Your subscription and any services paid via your account, have been disconnected; Pay here to connect (a link with a ref). I called DSTV Multichoice and spoke to a lady with initials S.S. Found out the I have been paying for three services, DSTV HD PVR access, DSTV family, DSTV Premium. I explain the lady that I am currently streaming, I don’t have a DSTV decoder connected, so why am I paying for additional DSTV family and DSTV HD PVR. I mention I paid R880.00 on 28/11/2023. Our conversation went on for several minutes about the same thing, why am I paying for services that I don’t use. She did mention she will get an agent to call me, up to date I have not received a call apart for an sms received on 3/12/2023 for rating of the lady I spoke to on the 3/12/2023. Do not understand why they could not disconnect the HD PVR access and DSTV family and just leave the one service.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

4 (100%)

Pillay C

Reviews

Poor Service, has a professional profile pic of a lady who does not even respond.

Poor service, no communication and no customer care

No service

DSTV services not been used but currently paying

Review Distribution

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