GM
Genevieve M
Active since Dec 2023
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
BrandLESS
I will NOT advise anyone to buy any pair of shoes on TFG's online platform bash! I purchased a pair of "house brand" Luella black stiletto knee high, gold studded boots the other day pricing at R1049.00 which I paid and the boots were delivered to my choice of retail outlet store in only a shipping bag. NO SHOE BOX! # like in WHAT THE FUDGE! I have purchased many pairs of shoes before on other well known cyber platform stores, some of them priced at a quarter to these above mentioned price and they came in/with a shoe box. I was really annoyed at this and made contact with the company, for someone with the name of Lauren to "politely" tell me via email that "Their shoes are not not delivered in boxes." Like seriously, 'Are you kidding me?!' is my immediate internal response to this email. At the end of the email this Lauren person asks me if there is anything else that she can assist me with and I reply with," Sure there is. Please make arrangements for a shoe box for me for my Luella boots at one of your retail outlet stores (I do mention a preference in location, as it'll be easy accessible from my home). Eventually I receive an email in response that partially reads. "Hi Genevieve, Thanks for your response. Please note that we’ve contacted the store and confirmed that, due to limited storage space, boxes are not kept on-site. Unfortunately, the store does not have any boxes available at this time." My biggest problem with this whole situation is, HOW DOES SUCH AN ESTABLISHED COMPANY SELL BRANDED PRODUCTS SPECIFICALLY SHOES ONLINE WITHOUT FREAKIN SHOE BOXES????! How am I going to store my "expensive" Luella boots? I am not going to wear them every day for then to just be shoved into a bedroom corner and collect dust. I WILL NOT ADVISE ANYONE TO BUY ANY PAIR OF SHOES ON TFG'S ONLINE PLATFORM STORE CALLED BASH.
0 replies
21 months ago
Day Light *******
I am LIVERED at the uber ride transport services. I took a ride this morning from home Elsies River to work in CBD Cape Town, to bypass all of the drama with the heavy traffic and the slow motion thereof by public transport due to the flooding of the N1 freeway, Century City part. (I am speaking from experience. I was 2 hours late for work on both Tuesday & Wednesday when I travelled by public bus) So I get to work safely and not still not on time. To my surprise I was charged 2.5 more than the suggested quotation and the actual charge receipt that I received via the app and via email. The worst is, this is not the 1st time that this is happening to me. The 1st time it happened, I had to explain in writing to them via the uber app what was going on accompanied with my banking proof attached. Eventually days later I was refunded. The mere fact that it's happening again, really, really cheeses me off! And because you can't make direct contact with someone that represents the company, that frustrates one even more. I want my money back and I promise to no longer use the card payment as a method of payment when using the transport service again!
0 replies
25 months ago
Sweet Service
This company I heard of from my husband's colleague whose wife made use of their services recently and as a then working expecting mom myself, decided to give it a go. As the thought of not standing in a long waiting que for long hours at the Labour Department definitely appealed to me. From the get go I was impressed with the prompt response I received from Sweet Dreamz. They were very patient with me and very informative in their responses. They are also very thorough with everything. I am a happy & pleased client and would gladly recommend the UIF assistance of Sweet Dreamz. - Génevieve Martin
0 replies
25 months ago
Not Mutual at All
I have been a loyal client of the Old Mutual group for years. They're very quick to sign you up for a policy and debit your bank account for the policy monies. I am Very disappointed in their GREAT LACK of Business etiquette and communication. My bank account was debited on the 23rd of February which was not supposed to be the case, because I have made the necessary arrangements well IN ADVANCE for what is called "holiday premium" before going on unpaid maternity leave. I have called their offices on numerous occasions and kept being put through to different departments, which I feel is ridiculous. I could hear by the tone of the consultant that they're not in the mood to do a refund or assist me in doing so, hence the back and forth of my call being directed all the time. On 2 occasions they even dropped the line/ended the call. And all this since the 29th of February to find out why my account was debited. One of the consultants that I spoke to "apparently" made the necessary changes on their system which was not done properly initially, hence the debit order going off on the 23rd. And she said that within 9 working days the refunded monies aught to reflect in my bank account. Which to this hour has not yet happened. The consultant's name was Amber by the way. A few days later I received an SMS from them requesting me to send a bank statement to verify my banking details, which I did immediately and still nothing. No one has since called me back and or responded to my email, out of courtesy to acknowledge my query and to keep me as a client updated with the "progress" of the matter. I eventually received an email on March 15th which I'm sure is a robot, informing me that they have "high caller & email volumes" and that email will be directed to their support department.... And that was the only and last contact made with me from them. For such a reputable company, I am disgusted by the great lack of communication and will not recommend anyone I know to do business with Old Mutual. Génevieve Martin.
56 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)