RK
Robyn K
Active since Dec 2023
3
Reviews
0
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Reviews
3 reviews13 months ago
STILL NO SOLUTION
STILL NO RESOLUTION! Refer to text from 27 January: I purchased a Galaxy Tab S7 FE 5G in December 2022. In 2023 I thought that my device had been ****** and thus I locked it and it gave me a quick code to unlock it......unfortunately I couldn't memorize at the time as I was dealing with my car breaking down on my way to work where I thought I had left the tablet. I did indeed find my tablet but of course I could not access it at ALL. I took the device to the Samsung customer Care centre in Rivonia where I was immediately charged R500 AND produce proof of purchase in order for it to even be looked at. I waited many months whilst corresponding with their service team. Finally I got an sms stating my device was repaired and ready for collection (in 2024). When I went there the device had not been looked at nor repaired. The team informed me that I would need to purchase a new motherboard at a cost of R6800......why then send me an sms stating it has been repaired????? The device was still under its 2 year warrantee but even those at Samsung head office declined to assist. So now I have a dead R12 000 tablet that I cannot do anything with. How can this be resolved??????
106 replies
15 months ago
Samsung Customer Care and repair services
I purchased a Galaxy Tab S7 FE 5G in December 2022. In 2023 I thought that my device had been ****** and thus I locked it and it gave me a quick code to unlock it......unfortunately I couldn't memorize at the time as I was dealing with my car breaking down on my way to work where I thought I had left the tablet. I did indeed find my tablet but of course I could not access it at ALL. I took the device to the Samsung customer Care centre in Rivonia where I was immediately charged R500 AND produce proof of purchase in order for it to even be looked at. I waited many months whilst corresponding with their service team. Finally I got an sms stating my device was repaired and ready for collection (in 2024). When I went there the device had not been looked at nor repaired. The team informed me that I would need to purchase a new motherboard at a cost of R6800......why then send me an sms stating it has been repaired????? The device was still under its 2 year warrantee but even those at Samsung head office declined to assist. So now I have a dead R12 000 tablet that I cannot do anything with. How can this be resolved??????
106 replies
28 months ago
Two bad experiences at Strubens Valley Vet
Unfortunately I have to give this veterinary practice a lousy 1 star based off a previous and a now recent experience. First experience was last year when my 15 year old female cat was not given the advised care from referring vet and she was hospitalised there for 3 days which cost me over R12k. She had not improve and I took her to another vet for help. She then passed away. Most recently, another of my cats was "approaching the rainbow bridge" and the vet assigned to us almost imp**** that we WANTED to put her to sleep, instead of examining her to confirm our findings and recommendations from other vets. Said vet wanted to rather examine our cat behind closed doors instead of just listening to her chest as we said she had trouble breathing. He wanted to run all sorts of expensive scans, x-rays etc instead of attending to the cat as WE had asked. It is apparent from both experiences that this practice seems to have an MO to get as much money from clients to pay off the fancy renovations. The previous practice was much more pleasant and didn't focus on making money.
0 replies
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4 Star
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2 Star
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1 Star
3 (100%)