BS
Bontle S
Active since Dec 2023
4
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Reviews
4 reviews9 months ago
Poor Customer Service
I am writing to share my recent experience at Edgars Centurion, which was unfortunately very disappointing and frustrating. On my visit, I sought assistance in the cosmetic section to obtain a refund for a gift that had been purchased by someone else. I was met with the unexpected response that the only option available was a gift voucher, as they claimed they had not made any money from the original transaction. This explanation left me bewildered, especially considering the size of the store and the expectation that a more flexible solution would be available for customers in such situations. What compounded my frustration was the apparent lack of support from other employees in the store. Despite the large number of staff present, I was not directed to anyone else who could assist me, which seemed quite odd for a store of Edgars' caliber. When I asked to speak with the manager, I was informed that he was not on the premises and that no one was aware of his whereabouts. This was shocking to me—how can a store operate effectively when management is absent during operational hours? It raises questions about the training and accountability of the staff. After spending an extended period waiting around in the mall—considering I do not live near Centurion—I made a call to a friend who knows the manager on duty. This connection ultimately led me back to the store, where I specifically requested to speak with a manager again. I was finally introduced to Jerry, one of the managers, who was able to assist me directly. While I am grateful for Jerry's help, the entire experience has left me confused and concerned. It is troubling to think that so many employees were unable to provide a solution to a straightforward problem in such a large store. It highlights a potential gap in customer service training and the importance of having accessible management on the floor to support staff and customers alike. I hope my feedback is taken seriously, as I believe there is a significant need for improvement in customer service protocols at Edgars Centurion. Customers deserve to be treated with respect and to receive timely assistance, especially in situations like mine. Thank you for considering my feedback.
0 replies
14 months ago
Live Easy Randburg is terrible
I regret to say that my experience at Live Easy Randburg has been extremely disappointing. The living conditions are far from acceptable, primarily due to a severe roach infestation that has only worsened despite fumigation efforts. It's disheartening to deal with such a persistent issue in what should be a comfortable home. The service at the reception is another major letdown. The staff are often impatient and seem ill-equipped to provide solutions to any problems that arise. This lack of support adds to the frustration of living in such a poorly managed facility. Safety is a significant concern here as well. I had a frightening experience where I almost got ****** just up the road from the building, and it was alarming to see security personnel seemingly indifferent to the situation. Their presence feels ineffective if they are not actively ensuring the safety of residents. Additionally, the cleanliness of the premises leaves much to be desired. The dustbins are consistently overflowing and emit a foul smell, while sewage bursts occur frequently, making mornings particularly unpleasant with pipe blockages being a regular issue. Overall, I would not recommend Live Easy Randburg to potential residents. The combination of pest problems, poor service, safety concerns, and sanitation issues paints a troubling picture of this living environment. Management needs to take immediate action to address these serious problems for the sake of the residents.
0 replies
28 months ago
mailto:%20info@portiamss.com
When i started using their products my face was a bit painful - like a burning sensation, after putting on the face cream (after a wash) i still continued with the product and i could see i was getting the glow on my face but after 3/4 months my face started having ringworms and rash. it was quite itchy too. i don’t recommend this product
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)