TV
Theo W
Active since Jan 2024
3
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0
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Reviews
3 reviews27 months ago
Bad service and dishonesty in samsung
I recently sent my sansung tv I for repairs they voided my warranty due to a cracked lcd that was caused by the service centre I have posted about this in a previous post I requested my TV back from the repair center after they quoted me R4300 to repair the unit that was under warranty now they want to charge me R650 just to get my tv back without anything been done I find this totally wrong when they caused all the problems in the first place just send my tv back because samsung is not as honest as the claim to be
116 replies
28 months ago
Very bad service
Att Samsung Customer service I am not very happy about the level of service I have received from Samsung as well as Inyahti appliances The service from Samsung call center I will admit was great at first they where helpfull in assisting me with my query and arranging collection of my television my problems started after Inyahti came to collect my television. My television was collected on the 7th of Dec 2023 by Inyahti for a power problem I was watching television till about 11pm then turned of the television and went to bed when I woke up at 5am I thought I would watch something till I needed to get up and go work but it wouldn't turn on so I thought maybe the power tripped I checked everything the power was on but still no power on so I checked the remote batteries the power cord but still nothing I waited till past 8am then called Samsung they where very helpful and we ran through all the fault finding but still no power then assisted me with booking it in for repair Inyahti collected 2 days later the technician that arrived was helpful in checking the television for any damages or faults and found no power he also took his phone put the flashlight on and checked the screen for any damages he did not see any and said they needed to take it in for repair we packed it it's original box and gave me a collection note and said they would be in contact a week went by and I heard nothing from them I called inyahti and they said they were busy checking and will get back to me I even whatsapped the tech who collected the television and he said he would get back to me that was about the 14th then Samsung Customer cared called me to ask if I was happy with my service I told them that I still haven't received my TV yet so they said they couldn't continue with the customer satisfaction query and helped me to check on the status of my repair they checked on the system and said repair was complete and should be delivered then on the 19th the same thing happened then a very helpful lady assisted me by trying to call Inyahti and the told me it seems they are closed till Jan but also said the system shows television is repaired and should have been delivered already and advised me to wait till jan till they open again I agreed to wait. I then called Samsung on the 3rd of Jan and spoke to a very helpful guy called mervin he saidI should call him again on the 8th as then Inyahti would be open again and also the told me it shows on the system that my power board as well as my lcd needs to be replaced as it's cracked so how can Samsung tell me my TV is repaired and should be delivered on 2 occasions then tell me my lcd is cracked and now my TV is no longer in warranty. I called mervin on the 8th again and he assisted me with connecting me with Inyahti and they then told me that my TV I no longer in warranty and will send me a quote for repairs I told them that I want it to be repaired under warranty as the screen was not cracked when they collected it I have photos I know for a fact my screen was not damaged the technician did check my tv for cracks before it left me so it must of happened when they transported it or when it was by them I am just very Unhappy about this whole problem why did it take them a month to tell me that and why did Samsung inform that it was repaired and should of already been delivered so who is lying and who is telling the truth I want my television repaired under warranty as agreed I will tell my story to hello Peter and post it on all social media so that with hope enough people see it and will not support Inyahti unless the do the right thing and repair my television and take responsibility for there actions it is unfair that us people must suffer for someone else's mistakes Attache is photo's of my TV without cracked lcd it was only a power problem Thank you kindly Theo van wyk 083 365 6097
0 replies
28 months ago
Very bad service
my lcd needs to be replaced as it's cracked so how can Samsung tell me my TV is repaired and should be delivered on 2 occasions then tell me my lcd is cracked and now my TV is no longer in warranty. I called mervin on the 8th again and he assisted me with connecting me with Inyahti and they then told me that my TV I no longer in warranty and will send me a quote for repairs I told them that I want it to be repaired under warranty as the screen was not cracked when they collected it I have photos and video of my TV because when I sent a friend a short video of a song a recorded with my phone so he could hear it and download it so I know for a fact my screen was not damaged so it must of happened when they transported it or when it was by them I am just very Unhappy about this whole problem why did it take them a month to tell me that and why did Samsung inform that it was repaired and should of already been delivered so who is lying and who is telling the truth I want my television repaired under warranty as agreed I will tell my story to hello Peter and post it on all social media so that with hope enough people see it and will not support Inyahti unless the do the right thing and repair my television and take responsibility for there actions it is unfair that us people must suffer for someone else's mistakes Attache is photo's and a video of my TV without cracked lcd it was only a power problem Thank you kindly Theo van wyk 083 365 6097
512 replies
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