TM
Télana Mostert
Active since Jan 2024
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
2025 Mandates
No response to mandate requests and funds are pending upon the completion of the forms. Seems to become a yearly problem now. If you cannot comply with the demand outsource the services.
56 replies
18 months ago
Special high tea
In May this year I was treated to an extraordinary surprise high tea organized by my sister-in-law. Cheerful hearts in Strand hosted the event. Seated in a secluded private room, surrounded by loved ones my 40th birthday couldn’t have been more special. Cheerful Hearts spared no detail. The tables were carefully decorated and the staff attentively gave us privacy, only coming in to take drinks orders and checked on us at intervals. I still dream about the biltong cream cheese bites and my daughter devoured every macaroon. If you are planning a special event in the area look no further – this is the place to go! Elsabe Andersen and her team really goes the extra mile!
0 replies
20 months ago
Air Mauritius
For months we have anticipated, planned and looked forward to this much saved for, dream bucket list holiday. Bags packed, checklists ticked and off to the airport we went... The first red flags started when we did not board at the scheduled time. Passengers started queuing at the font desk, demanding to be informed what's going on. Only those who asked were told - plane rerouted to Johannesburg, possible delay of 4 - 10hrs, this at 23:15. The choice were yours to go home, stay or go to Southern Sun hotel at the Waterfront. Long story short with busses not arriving, our group decided to stay. Long cold night at CT International. Low and behold the rescheduled flight at 07:30am could board at 08:30 and we were finally on our way 09:30 am - set to arrive a "day" late in Mauritius. Trusting the start of our holiday was just bad luck, we should probably not have tempted fate as on Friday 2 August Air Mauritius informed us that our scheduled 17:15 flight on Sunday was a "confirmed delay" and only departing 02:15 am Monday morning. Bearing in mind check out at the resort is at 12 noon. The shuttle arranged to pick us up at 22:00 Sunday and we made the necessary arrangements to have dinner at the resort, store luggage from checkout time to departure and make use of the shower room facilities. 18:00pm Sunday evening one of our fellow travelers received a call - our flight is cancelled and we must not proceed to the airport. Utter complete mayhem erupted - where do we sleep, what do we do??? By 20:00 we had confirmation from the airline that they will cover the cost of another night at the resort but we had work, homes, pets and school to get back to!!! After a night of tossing and turning we were finally on our way to the airport at 09:30 am Monday morning thanks to a great travel agent who managed to rebook us on the 13:00pm flight via Johannesburg. Needless to say we boarded late, AGAIN and due to arriving late in Johannesburg, almost missed our connecting flight to Cape Town. We were told in Johannesburg that we must not collect and recheck our luggage. Arrive in Cape Town - not a suitcase in sight. Irritated, tired and annoyed we were told our luggage would arrive on intermitted flights and as it was not South African Airways mistake they would not deliver our suitcases. So we spent the next two days driving back and forth to the airport collecting luggage - thanks Air Mauritius!!! The gist of our story - delayed flight at the start was not a single occurrence. If you want a stress free holiday, come back relaxed and well rested - do yourself a favor and book a more reputable airline. Additional costs are not worth the stress we went through. I will never recommend any friends, family traveling to Mauritius to fly with Air Mauritius. Get your act together Air Mauritius!!!
0 replies
20 months ago
Mauritius Holiday
Laura Tudge from Big Tree Travel made a mammoth task seem like a piece of cake! I had sleepless nights as result of having to plan and organize a 7 pax family holiday. After consulting with Laura and giving her details about our budget and trip she rep**** with two quotes and advised from experience. She responded to all of our questions and concerns with patience – no question too silly to answer! After payment was done, the necessary documents and itineraries were emailed to, and shared on our WhatsApp group where she also posted video’s which got us all super excited for the upcoming trip. I already look forward to planning, saving and in future book and work with Laura again! I cannot recommend her and her agency enough! Thank you so much for making this dream a reality!
53 replies
24 months ago
Five stars Grabouw
Wanna go abroad? You need the dreaded “passport”! So geared one morning at six With my second coffee fix I queued locally without a whine Only to be told sorry “offline”! Off we headed to Grabouw The whole family in tow We arrived at seven with a glee YAY! Lucky number three Doors opened promptly at eight We didn’t even have to wait! Shuffling about smiling throughout The four staff was efficient and fast Leaving us with a memory that will last!
0 replies
26 months ago
Capitec Service
Whether dealing with a lost card, FICA updates or general enquiries I have found all the branches in Somerset West extremely helpful and efficient. From arriving at the front desk to being seated at a consultant you are met with smiles and helpfulness. Their banking app is also user friendly and easy to navigate your way around (and I have accounts at two other banks). Their products and accounts are expanding catering to more individual needs. Easy to see why you are recommended on social platforms and a leading bank in South Africa.
56 replies
26 months ago
2024 Mandates
After initially struggling to get our 2024 mandates customer service was very helpful and assisted with a phone call and email. Thank you!
56 replies
28 months ago
2024 Mandate
It is absolutely unacceptable that no emails or phone calls requesting the CORRECT mandate form is being answered. Meanwhile my very hard earned salary is on hold. I urgently need to pay accounts and will gladly sign the mandate if I can access the correct one stating the account my funds are transferred into.
384 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
3 (37.5%)