TM
T M
Active since Aug 2010
6
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6 reviews60 months ago
Unethical business practices
Telkom installed fibre at our home on exactly 4 May. we had LTE prior to that. we were told that when fibre is installed we will only be billed for that and not the LTE. I called immediately on 4 May to inform them that teh fibre installation was complete and that they need to waiver teh LTE charge as i ws informed to do. I was sent from pillar to post - it seems nobody works in unity. Spent 1 hour of my time on the phone and spke to about 8 different people each one saying that it is not their job to assist because its not their department (lte saying i should speak to fibre and vice versa!) What a complete frustration and utter mess. i eventually went to the shop at the mall (same day) and they logged a request for me. they too confirmed that i should not be paying for something that I am not using. It is 26 May now and 3 days before my debit order is supposed to go off and today i received a notification that the logged case is closed - no waiver, no explanation, nothing! I am definitely taking this to the ombudsman as this is not fair practices and very unethical.
0 replies
64 months ago
Do not use them - worst service provider ever!
They do not have even deserve a 1 rating. They messed up our piping entirely and refuse to take responsibility for their incompetence. Their receptionist Michelle speaks down on customers. She blatantly accused us of lying and refused to admit that their at fault. Please do not use them. Very unprofessional
0 replies
78 months ago
Fraudulent contract
I have just upgraded to LTE uncapped and requested an additional sim for my additional router when speaking to the agent who did the upgrade. Now today my router has a ref light. Called in to find out that that is my ‘new’ sim and old sim no longer works. I explained that on the recorded call I specifically requested an additional sim for my extra router given that I would need signal throughout the house. I was also told by Thandeka Mbatla that she can’t help me and I must phone the upgrades team. And that uncapped lte does not come with multi sim. I explained to her that this was the condition of my upgrade. This contract should thus be null and void and it was not entered into correctly. I am due for a mobile upgrade but definitely not going through Telkom.
0 replies
79 months ago
Fraudulent contract capturing
Took out a DTSV premium contract last year November. It was the Black Friday - 12 MONTH Contract. Upon enquiring about the contract end date, I was informed by the Call centre agent that on their system the contract was captured as 24 months. I told her that I did not agree to this and she was going to escalate it promising a call back within 48 hours. That did not transpire. I called again spoke to another agent who told me same story and once again no call back. I then sent emails to Help@dstv on 4 Oct, 5 Oct, 12 Oct, 16 Oct, 17 Oct, 21 and 22 October. They blatantly ignore these emails. Sebabatso Lemaoana replied once requesting my details i.e. ID number. i wrote back and replied immediately with this information and thereafter have been blatantly ignored. Absolutely shocking and appalling customer service. I wish not to renew my DSTV contract because of this.
210 replies
132 months ago
NO RESPONSE
Other than a \standard"reply to my complaint logged on 8 June"
76 replies
132 months ago
2005 INCORRECT BILL STILL REFLECTING!!!
I APPLIED FOR A TELKOM CELLULAR TELEPHONE CONTRACT TODAY AND TO MY SHOCK AND HORROR WAS TOLD BY TEH CONSULTANT THAT I DO NOT QUALIFY AS I HAVE AN OUSTANDING TELKOM BALANCE. I DONT KNOW WHAT THIS IS FOR OR WHEN IT DATES BACK TO. I LAST HAD A TELKOM LANDLINE BACK IN 2005 AND THIS LINE WAS PAID IN FULL. I HAD PREVIOUS ISSUES WITH TELKOM AND WAS TOLD THAT THEY WILL UPDATE MY STATEMENT TO REFLECT PAID AND CLOSED. NOW IN 2015, I WANT TO TAKE OUT A CELLULAR CONTRACT AND AM TOLD THAT I STILL OWE TELKOM???
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)