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Ian P
Active since Jan 2024
3
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3 reviews26 months ago
Cell C will destroy your life with their incompetence, ignorance and arrogance!
Had an Account problem after an upgrade from 100 - 200mbs where the debit order was captured wrong, irrespective of the fact that it had been on debit order for over 10 years already. My account was suspended and I had to sort this out which took 2 weeks to get me back up and running. Turns out that after nearly 4 weeks after the fact I have been blacklisted and are being harrassed by Debt Collectors who don't accept that I have proof of payment! And my account is up to date. Cell C say they don't know how this happened. They also said I have to wait 60 days for this to resolve, althrough this should never have happened in the first place. CELL C will destroy there customer relationships and create lots of admin for you! They are the worst and most *********** company I have ever had the displeasure of dealing with! They cannot even resolve the problem they created when handing you over because there accounts people did not put things through on their system properly. They quick to apologise....but say they can't sort it out!!!! I WILL NEVER RECOMMEND THIS COMPANY!!!!! THEY ARE COMPLETELY ***********!!!!!
58 replies
27 months ago
Cell C ....Not for anyone!
Been a customer with Cell C for over 10 years. Had a debit order running on a 100mbs Fibre line. Started having trouble with my line in 2022. Netflix and Youtube buffering all the time. Numerous support calls to Cell C and being told I need to upgrade my line. Eventually in October 2023 I cancelled my line and gave notice and had retentions call me and offer me a deal to stay with Cell C on a discounted 200mbs line. So I accepted the offer with the consultant online Neo was his name and spent 3 hours with three different consultants getting this done. I was told I needed to wait a month, otherwise I would get double debited on my debit order. November came around and I was told the line was upgraded. I still had buffering problems. In the meantime Cell C deliver a router, which I said up front I dont need. I call the call centre who tell me they cant take it back. It comes with the order automatically. It's still sitting in the box it was delivered in. I speak to technical about my buffering problem and was told it a problem with the shaping. Anyway they managed to sort this out end of November. December and January go by....I don't think to check if Cell C are debiting my account woth the upgrade as I never had a problem before. On the 22nd January my line goes down and I find out my account has been deleted. I asked why. They say the debit order was rejected. I call my Bank....they say no debit order was put through from Cell C. Anyway I get hold of the call centre..and 4 consultants later I manage to get the invoices. I asked to pay it in the portal. I have never used the portal as I am a legacy customer to attempt to get in. I see I have an account...but cannot reset the password. It goves me an error. I chat to the call centre who give me Cell C's banking details. In the meantime I get another invoice for Claw-back fees on the Router I never wanted and a Vuma Line Charge. I pay the invoices as I need to work. I earn a living using this line. Cell C eventually manage to fix the Portal and Jabulile Qwela from their KZN Branch assist we in logging in. I see the Banking Details were captured on the Portal with a missing digit. I also get told I need to wait for payment allocation, because I paid directly before I proceed with an order. Otherwise I will get double debited. It's now 4 days later and no allocation has been done. I cannot get my line back up and running without possible incurring costs because of Cell C's policies. And Nobody at Cell C can assist. Everyone is escalating into thin air. Jabulile Qwela is trying hard from her side to assist me, but also hitting brick walls. This is not a company that cares about its customers. If the debit order did not go through or there is an issue. Let me know. The Email address captured on the portal ny Cell C was an address I used 10 years ago. No attempt was made to notify me there was a problem. The captuing of the upgrade was done by Cell C telephonically. And it was an upgrade. I was an existing customer for 10 years. Right now I am stuck waiting on wether Cell C will actually even allocate payment. I think its time to change service providers. The service has been very very very bad! P.S Cell C if you reading this look at the 20+ tickets logged.
58 replies
28 months ago
Better places to spend your money with better upkeep and maintenance.
Booked the floatation pool. Water and smell was disgusting. Water needed to be changed and the smell was really bad. The shower in the floatation room had no hot water. The swiss shower in the change room was also not working properly. And the facilities were half packed up at 6pm already. Overall a terrible experience.
0 replies
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3 (100%)