SM
Sindiswa M
Active since Jan 2024
2
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Reviews
2 reviews17 months ago
Unsatisfactory service.
I was placed under debt review by some debt counsellors. I then found Mdalisu through a lady called Nokwanda on Facebook. She works for the company and she explained the process to me said it would take 6-8weeks to get the debt review flag removed from my credit profile. After completing the application process I was then told that the process would actually take 6 months. I was okay with that because that was also the amount of time it would take for me to pay for the removal. Now, the issue was that one they would promise to call me for update and not once did they. I was the one to make the calls and ask for updates. I also used to send emails to a lady named Nothando for updates but after a few emails, she decided to stop responding to my emails. From October I kept hearing the same story about the court order not being granted. The last lady I spoke to in November was Sithabile and she said by the 15th of November I will receive it and it would also be submitted to the NCR. I called again on the 20th of November and a guy named Siphelele now recited a whole poem to me about how I should be patient as they are doing every thing in their power. On the 25th of November the last payment went through and I had still not gotten the court order. Today, it is the 2nd of December and I am still hearing the same thing. My frustration is the lack of honesty and customer consideration. They promise to call back but never do, they **** about the timeline of the whole process, their WhatsApp line is managed by a 2 year old guy name Nkosithandile who responds in slang and broken english. I am so not happy with the service, especially considering how they put their money first as they start tracking the account 2 days prior to pay day incuring you alot of charges. Would I recommend anyone to them? NOOOOOOO!!!!!! I am only stuck with them to see through my process as I do not have money to pay elsewhere. I am very dissatisfied about the whole process. I really hope they do better to other people, because they have already failed me.
112 replies
27 months ago
****py place
This is the worst place to live in. The management is *****ed and they only care about you when you move in after that you’re ******ed. Me and my partner app**** in Mar 2022 and we paid a deposit of R13200 plus R8600 rent. A lady named Gugu did the pre inspection and everything seemed okay. What needed fixing and we were told to report further issues within 7 days, we did. Fast forward to after a month of staying, we were told that the unit was being sold and we had a month to move. Mind you, we moved from a one bedroom so the other room was still our storage as we were still figuring things out. We moved and then the post inspection was done by a different person. The list of things that we had to pay for exceeded our deposit amount. They listed doors, chipped wall corners, painting of the other room which we didn’t use, painting of our main room, which was painted a week after we moved in. We fought the case back and forth via email till they decided to stop responding. It’s almost a year and we were ****** of R13200 deposit. My HSM Home is managed by ****** and I’d rather live under a rock than their properties.
0 replies
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