K
Kirby S
Active since Jan 2024
3
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Reviews
3 reviews13 months ago
Mixed emotions - no "holding" fee refund.
I recently bought a new Suzuki Fronx 1.5 GLX Automatic from Suzuki Clearwater. While the Sales person (Johannes) was good and I love the car, the last week has unfortunately soured my views of the whole experience. I strongly advise anyone from agreeing to pay any sort of holding fee to ensure the vehicle you want is kept for you, when the colour you like is the last one on their floor, and another buy is interested. If that is the case, rather go to another dealership which has your colour in stock. They tell you the fee will be reversed and refunded as soon as the deal is concluded and you take ownership of your car. However, that is not the case. I took ownership of my vehicle a week ago, and to-date there has still been no refund - just a series of new excuses each time I ask. The mere fact that I had to ask about the refund after several days, is just crazy. Perhaps hoping I would forget about it?
0 replies
15 months ago
I have been with OUTsurance for 19 years now
I have been with OUTsurance for 19 years now. The reason is quite simply that I find their service to be prompt, efficient and super-friendly. The greeting "How can I make your day awesome?" gets me giggling every time. My recent call was to check on my vehicle insurance premium now that it is another year older. Charlotte was quick to assess this and confirm a premium reduction going forward. She then proceeded to go through my household contents and out-and-away, where she did a further reduction. I am very happy to tell people that I am insured with OUTsurance!
56 replies
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