PK
Pixie K
Active since Jan 2024
2
Reviews
0
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Reviews
2 reviews6 months ago
Horrible customer service!
I have used their services before, years ago and the customer service had gone so far down the drain! I can't get anyone to reply to emails, take calls where they'd actually do something about the issue while on call and being over charged on statements days before you have to pay them without being able to contact anyone to resolve billing issues! Dealing with this company has been such a headache. Their top-ups and upgrades used to be so simple with very fast, knowledgeable and helpful staff - now you have staff who have no idea what the products are or services that they have on offer, the customer portal doesn't work the way it should and you have their staff calling at random times even after asking for communication via email instead.
53 replies
11 months ago
Rude staff
I have been ordering from this place for years and their customer service has become disgusting. There are so many ladies working there with horrible attitudes and very rude, short and unhelpful replies. After searching for items online and seeing that they have an item but in a different colour, I sent a whatsapp message to enquire about colours and the girl helping me said that they don't stock the item in any other colours (even after seeing a range of colours online).
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)