TS
Terry S
Active since Feb 2024
2
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Reviews
2 reviews11 months ago
Disappointing Stay Due to Poor Communication and Ongoing Construction
I stayed at this hotel starting Sunday and, unfortunately, my experience was far from what I expected. Upon arrival, I was surprised to find that the hotel was undergoing construction I was never informed of prior to my stay. Because of this, there was no on-site parking available, forcing me to park elsewhere and cross a busy street while carrying several bags. The issues didn’t end there. There was no hot water available on both Sunday and Monday morning, and on Wednesday morning, there was no water at all—meaning I couldn’t even shower or brush my teeth. The ongoing construction caused significant noise and dust throughout the day, which was both unpleasant and disruptive. To make matters worse, only one elevator was operational on Wednesday, leading to long wait times and further frustration. As a form of compensation, I was given a voucher for a complimentary 60-minute full-body massage. However, I only received a 20-minute half-body massage, during which the staff member complained about time constraints. Overall, this stay was disappointing and frustrating due to the lack of transparency, poor amenities, and failure to deliver on promised services. I hope management takes these concerns seriously and improves communication and service for future guests.
0 replies
27 months ago
good service
Neo Sebeko gave me the best service ever. thank you very much for the good service that you are providing.
58 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
1 (50%)