DN
Don N
Active since Feb 2024
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Breach in TCF Principles
Still no feedback on my debit order query on my fibre. I wonder when will Vodacom start taking their customer’s concerns seriously. Please can I urgently get feedback on this issue, it has been raised countless of times whereby you guys did not debit my account and I have to keep calling the call centre and they keep telling me that they will be escalating my concerns and feedback will be provided in 48 hours. Today will be 4 months and the issue has not yet been resolved. Please can you guys take customers seriously and address our concerns. Furthermore, it’s very inconvenient that non-Vodacom contact number customers are not able to call the call centre with the toll free number, and it is seriously costing us a lot of money purchasing airtime in order to call the call centre to get service for something which we are paying monthly on, and up to date. Please, can I receive feedback regarding this issue. Please refer to my previous review for my details and make contact with me
2 replies
1 month ago
Dishonesty and unfair treatment to customers
I have been trying to get the Vodacom call centre to assist me with adding my banking details for my Fibre debit order from January this year, however they keep promising me that I will receive an sms after 24 hours confirming that my bank details were updated for the debit order. It’s been 4 months now, no sms came through, and this issue is affecting my credit score, which Vodacom cares less about. Treating customers fairly is very important, but to Vodacom, they aren’t willing to put the customer’s needs first. I even called yesterday for help but a call centre agent promised that she will call me at 12 to 1pm yesterday to give an update but no one has ever called since. Please can a manager intervene on this unprofessionalism and unfair treatment, before I escalate this matter to the relevant powers that be.
1 reply
8 months ago
********* business Practice
This company is very ******** and I will keep leaving hello peter reviews on this company until they stop reaching out to me
0 replies
8 months ago
UNPROFESSIONALISM
CAN THIS COMPANY HAVE SOME PROFESSIONALISM AND KEEP THEIR TRUCKS IN THEIR PREMISES AND NOT ON THE PUBLIC MAIN ROAD ON EDWIN SWALES BLUFF DURBAN. IT HAS BEEN MONTHS AND YEARS NOW AND THEY TOOK OVER AN ENTIRE LANE ON THE PUBLIC ROAD, AND NOW THEY ARE TAKING OVER A SECOND LANE WHICH IS ONLY ALLOWING US TO DRIVE ON ONE LANE WHICH IS CAUSING TRAFFIC AND ACCIDENTS!!! THIS IS VERY UNPROFESSIONAL FOR SUCH A BIG COMPANY
0 replies
8 months ago
SPAM COMPANY
This company keeps sending me threatening messages stating that they are going to charge me and take legal action against me if i dont pay an amont owing to them. I had spoken to this company last in 2023 and they did not respond on what basis did they reach out to me, however they decide to respond now in 2025 and they are threatening me to pay a huge sum of money. Please can I get the detailsof the credit ombudsman, I want to take legal action against this company, and further social media. Please can someone assist me.
0 replies
15 months ago
*********** AND UNPROFESSIONAL
To whom it may concern, I had taken out a data bundle deal with telkom in Feb 2024 and ever since I had the sim card it had always given me network issues from the day I walked out of the telkom store up until now. I have called this company numerous times reiterating on the same issue and they keep opening cases and thereafter they notify me that the investigaters will get back to me within their SLA of 72 hours. NOONE ever gets back to me. They keep closing the cases claiming that they have tried contacting me but they haven't. Secondly, I had called telkom yesterday and a lady promised me that her manager (Lucky) will call me today at 13h30. Now is 17h30 and he manager has not yet contacted me. This company is very *********** and they don't treat their customers fairly. They so fast to debit the premiums from your account but very slow to assist their customers. I wish I could give this company zero stars!
0 replies
25 months ago
Please Help
I have still not yet received a call or any email from Telkom regarding my review made on the 07th of May 2024. Today is literally a week and no one has yet contacted me. I am having endless issues with my network and no one from telkom is willing to help me. Please can someone help me sort out with the network issue.
0 replies
25 months ago
PATHETIC CLIENT EXPERIENCE!!!
I have been calling Telkom for the past 2 months now and I am still struggling to get help regarding my internet connection. Everytime I call, they open a new case and when I follow up with them after 72 hours, they say that they fixed the internet line and then it works fine for an hour, thereafter it goes back to the worst connection and I am unable to go on the internet nor use WhatsApp and other apps on my phone. I called today around 08h30 and I spoke to a guy names Simphiwe Nkosi from the accounts department, who promised to call me back at 12h30. He then called me about 2/3 hours later, I then asked him to call me back at 16h00, up till now, I still have not received a call. I don't think this company values their customers! They are quick to debit the money from your account but they provide pathetic services to their customers. I don't like this at all, and this is totally unacceptable. I am in urgent need of your assistance.
0 replies
26 months ago
ABSOLUTELY UNPROFESSIONAL!!!!!
I keep getting an SMS stating that I owe this unknown company R9841 when I don't even have any debts or accounts. Secondly, this company wants me to make payment on WhatsApp, which is very unprofessional. Thirdly, the person's name is Nimble. I would like a formal letter of apology with the company's letterhead sent to me by no later than tomorrow (sent on dcnaidoo0204@gmail.com), or else I will be writing a formal complaints letter to the Ombudsman. As a company, you should always make sure that you proof read your sms/communications before sending it out, because it is unprofessional for you to be sending other client's personal details to the public. How are you enforcing confidentiality? This company is very unprofessional, it makes me wonder how do they conduct business fairly...
0 replies
26 months ago
ABSOLUTELY UNPROFESSIONAL!!!!!
I keep getting an SMS stating that I owe this unknown company R9841 when I don't even have any debts or accounts. Secondly, this company wants me to make payment on WhatsApp, which is very unprofessional. Thirdly, the person's name is Nimble. I would like a formal letter of apology with the company's letterhead sent to me by no later than tomorrow (sent on dcnaidoo0204@gmail.com), or else I will be writing a formal complaints letter to the Ombudsman. As a company, you should always make sure that you proof read your sms/communications before sending it out, because it is unprofessional for you to be sending other client's personal details to the public. How are you enforcing confidentiality? This company is very unprofessional, it makes me wonder how do they conduct business fairly...
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
11 (100%)