JB
Jake B
Active since Feb 2024
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Terrible, shady, don’t use.
I haven’t used Surfshark in 10 months, but they auto-enable yearly subscription renewal so today they charged me $100. Since they advertise a 30 day money back guarantee I got in touch and asked them to refund the yearly renewal because I didn’t opt for it and no longer use their service. They refused to refund me, stating that it’s in their terms and conditions that they don’t refund such renewals. Very shady practices. I wouldn’t touch them with a 10ft pole after this.
0 replies
23 months ago
Awesome system
I Signed up, got my spend limit and checked out with my goods in minutes. I enjoy that they allow you to pay at month end rather than every 2 weeks.
0 replies
27 months ago
Disappointing experience all round.
I generally avoid giving negative reviews, as I prefer to communicate my concerns directly to the business rather than posting them online indefinitely. However, due to a complete lack of customer service and my messages going unanswered, I've had no choice but to resort to this. I placed a large order for 6 pieces of furniture from Coricraft in November. After numerous calls, I finally received my goods a month later, which meant I lived in a house without furniture for that entire period. Great. Upon receiving the goods, I noticed I had been over-invoiced and had overpaid. Coricraft's response, when I finally got one, was that I had to return to the showroom where I made the purchase, and they would refund the amount to my card. Said showroom is 30km from where I live. Imagine in 2024 expecting customers to drive 30km for a refund that is owed to them? Now, the best is yet to come. The day after I received my goods, I left the country for the festive season. Upon my return in January, I discovered that my table had changed color in certain places and that the veneer was lifting. I promptly took photos and logged a ticket with customer service. It's now more than 2 weeks later, and I haven't received a response. So, what do I do? I call their customer service line repeatedly, hoping to finally settle this matter with a human being. No answer. I then try WhatsApp, and guess what? There is no human being to speak to there either; it's more of an FAQ resource (a terrible customer service decision, whoever made that). So here I sit today, writing a classic "Karen-style" rant, against my own volition, hoping that perhaps this company can both resolve my issue and maybe look at improving their customer service department (or lack thereof). I spent R40,000 at Coricraft on this order, and I can promise you they will not see another rand of my money unless some sort of miracle occurs.
288 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)