MM
Mpho M
Active since Feb 2024
2
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Reviews
2 reviews6 months ago
Decofurn incompetence
I ordered 2 dining chairs, they were delivered with missing parts. I sent an extensive email explaining what had happened and I was in communication with someone who later said they would find out if there are any spare parts available and she would get back to me. It has now been 3 days with no update. It’s so frustrating having to send countless emails to no avail. I mean, I paid money for these chairs only to be so disappointed and now I sit in my home with one working chair and one that can’t be assembled due to the missing part. I would not recommend because clearly the customer service sucks if I’m the one following up on a query I made!
0 replies
27 months ago
Revive Wellness Spa ****
They have an ongoing couples package that is made to look like it is one price per couple. Made an online purchase of this package and arrived with my partner. There were absolutely no issues upon our arrival. We got the treatment and upon exit, the receptionist calls me back and asks me if I had paid already. I showed her the emailed receipt and proof of payment. She then tells me that this is the price PER PERSON which is not listed on the site at all. And had this really been a concern then why was it not discussed with me upon arrival in order for me to make an informed decision? What if I didn’t have the extra R690 I was later forced and coerced to pay? She then admitted that it was an “error” on their side which has absolutely nothing to do with me and I shouldn’t have to suffer the consequences of their mistake if that is the case. The receptionist didn’t seem to care at all but was more focused on pressuring me and forcing me to pay another R690. It makes absolutely no sense and it is extremely upsetting. There is no way that something of this magnitude changes so suddenly without any explanation to the client whatsoever prior to the service. Extremely angered at the way that it was handled as well. It was a large sum of money to be debited TWICE without any warning. Very unfair on their part.
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