WD
wendel D
Active since Feb 2024
18
Reviews
0
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Reviews
18 reviews3 months ago
omplaint Regarding Call Handling – Licence Department
Dear WeBuyCars Customer Service / Management Team, I am writing to formally raise a complaint regarding my interaction with Tebogo from the Licence Department. I recently purchased a vehicle from WeBuyCars and contacted the Licence Department to follow up on my registration documents, which are still outstanding. During my call with Tebogo, while I was explaining the purpose of my call and requesting assistance, the call was intentionally dropped without any explanation or attempt to call me back. This was extremely unprofessional and frustrating, especially considering that I am following up on important documentation related to a vehicle I have already paid for. As a customer, I expect to be treated with basic courtesy and assisted appropriately, not disconnected without resolution. I would appreciate: An explanation regarding the handling of this call Confirmation of the current status of my vehicle registration documents Assurance that this matter will be addressed to prevent similar experiences in the future I trust that WeBuyCars values customer service and will take this complaint seriously. I look forward to your response and prompt assistance. Kind regards,
56 replies
11 months ago
Bad service , no comms- Netflorist
I'm really frustrated with their service. I've asked numerous times the recpient to be contacted so they could plan accordingly. That never happened. It's a delievry for a birthday and yet it's past 4pm and nothing has been delievre or communicated. Surely birthdays should be prioritized and people do not spend the full day at the office. I'm extremely dissapointed by this experience.
0 replies
13 months ago
Pathetic slow service
Pathetic service. They can't do a simple thing like send my otp for my account to be opened. There promise of ease of opening account is a lie.
265 replies
16 months ago
Disgusting and Traumatizing Experience!
I had the worst stay at the Royal Palm Hotel in Umhlanga, Durban. The room was infested with ****roaches, and to make matters worse, they got into our bags and traveled back with us to Johannesburg. The infestation didn’t stop there—they even made their way into my brand-new car! When I brought this up during checkout, the manager was shockingly rude and completely dismissive of our complaints. No apology, no accountability, just a bad attitude. This experience has been nothing short of a nightmare. A hotel that can’t ensure basic hygiene and treats its guests poorly should not be in operation. Avoid this place at all costs!
0 replies
16 months ago
Terrible Customer Service
I've been a Luno user for 2 months, and while their platform may be user-friendly, the customer service is shockingly disappointing. First, the response times are abysmal. When I encountered an issue with trying to sell and then resetting my password, it took days to even get an acknowledgment. Automated responses do little to assure customers when their money or account is at stake. When I finally got a response, the support team's answers were vague and unhelpful, often redirecting me to generic FAQs that I had already tried to navigate. There was no sense of urgency or accountability, which is particularly concerning when dealing with financial matters. On top of that, there seems to be a lack of escalation options. After repeated follow-ups, I was left feeling ignored, as though my concerns weren't a priority. This is unacceptable for a platform that handles sensitive transactions.
56 replies
17 months ago
Unacceptable Customer Service and Unresolved Issue – DStv's Appalling Response Time
I am absolutely appalled by the shocking lack of professionalism and customer care from DStv. It has been over a week since I initially reached out regarding a pressing issue, and not only have I received no solution, but there has also been absolutely no follow-up or communication on the matter. I find it utterly frustrating that a company of DStv’s stature can disregard customers for such an extended period. The complete lack of urgency, despite repeated attempts on my part to get in touch, speaks volumes about how little DStv values its customers. What is even more infuriating is the continued silence after the first promise of a resolution, which has only added to the growing inconvenience and frustration. The level of neglect and inefficiency I’ve experienced from DStv is inexcusable. It is clear that customer satisfaction is not a priority, and frankly, I am beyond disappointed. I expect prompt action and an immediate resolution, but based on my experience so far, I have little confidence that this will happen. DStv, it’s time to step up and actually deliver on your promises. If this is the standard of service customers can expect, I will not hesitate to reconsider my subscription and recommend others do the same. Highly dissatisfied,
112 replies
17 months ago
Utter Disappointment with DSTV’s Customer Service and Unfulfilled Discount Agreement
I am writing this with immense frustration and disappointment regarding the unacceptable treatment I have received as your customer. Despite being a loyal subscriber and making a full payment last month in line with a discount deal offered to me, you have failed to honor your end of the agreement. Your customer service, instead of resolving the issue, has only exacerbated my frustration. I have had to repeatedly explain the situation to different representatives, none of whom seemed equipped or willing to assist me adequately. How is it acceptable for a company of your stature to promise discounts, take full payment, and then conveniently disregard the agreement? This is not just about the monetary aspect—it is about integrity and customer trust. Your failure to uphold your commitments reflects poorly on your credibility and regard for customers. I demand that this issue be rectified immediately, with the discount app**** as agreed. Furthermore, I expect an apology for the inconvenience caused and assurance that such a blatant disregard for your customers will not happen again. If this issue is not resolved promptly, I will have no choice but to escalate the matter to consumer protection authorities and share my experience widely to warn others. DSTV, your customers deserve better. I hope you take this feedback seriously and restore some semblance of trust.
112 replies
20 months ago
Same issues every month - Really frustrated
I am writing to express my extreme frustration and disappointment with the repeated service suspensions I have been experiencing for the past three months due to the same error on your end. Despite multiple attempts to resolve this issue, my account keeps getting suspended without any valid reason, and I am beyond frustrated with the lack of proper assistance from your team. Every month, I have to contact your customer service to reactivate my service because of an error that is clearly on your side. This is not only inconvenient but also unacceptable for a service I am paying for. Each time I am assured that the problem is resolved, yet the issue persists, and I end up in the same situation again. I expect immediate action to resolve this problem permanently. I have been patient, but this ongoing issue is testing my limits. Please address this matter urgently and ensure that it does not happen again.
265 replies
21 months ago
Pathetic Service from DSTV
I am utterly appalled by the abysmal service I received from DSTV. After taking advantage of a special offer and paying for a three-month subscription, my service was inexplicably suspended just two weeks later. This is after an exasperating experience of being sent from pillar to post just to get connected in the first place, only for my subscription to be prematurely cut off. The incompetence displayed by DSTV’s team, particularly by their team leader, Tshepo Ndlumbini, is nothing short of disgraceful. Despite repeated assurances that I would receive a call back, I am still waiting. This level of unprofessionalism is unacceptable and shows a complete disregard for customer satisfaction. I have spent countless hours on the phone trying to resolve this issue, only to be met with incompetence and indifference. DSTV's inability to correct their own mistake is beyond frustrating. I have never encountered a company so inept and careless in handling customer issues. DSTV, you need to get your act together. Your current level of service is pathetic, and you are rapidly losing the trust and patience of your customers.
279 replies
21 months ago
AVOID DSTV - PATHETIC CUSTOMER SERVICE
I am utterly appalled by the abysmal service provided by DStv. After promptly paying for the service, I am still not connected, and the level of incompetence I have encountered is beyond belief. First and foremost, their call center is an absolute joke. Each time I call, I am met with either a complete lack of understanding or outright indifference. The representatives are either poorly trained or simply unwilling to help. Despite numerous attempts to resolve the issue, I have been given the runaround, transferred from one agent to another, and placed on hold for interminable amounts of time, only to be told the same useless platitudes. It is infuriating that a company as large as DStv cannot provide basic customer service. The utter disregard for their paying customers is both shocking and unacceptable. Their inability to connect my service after payment is a clear sign of their incompetence and lack of professionalism. I have wasted countless hours trying to get what I have rightfully paid for, yet I remain without the service. This level of service, or rather lack thereof, is inexcusable. DStv's failure to deliver on their promises and their blatant disregard for customer satisfaction is nothing short of disgraceful. I strongly advise anyone considering DStv to look elsewhere. Save yourself the frustration and aggravation. DStv does not deserve your money or your time. Their customer service is non-existent, and their ability to provide the service you pay for is highly questionable. Avoid DStv at all costs!
106 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)