RG
Runal G
Active since Feb 2024
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Unprofessional service
REFUND REFUSED UNPROFESSIONAL SERVICE. RETURNED WITHIN TWO MONTHS TAKE ACCOUNTABILITY
0 replies
15 months ago
ABSOLUTELY PATHETIC SERVICE
Firstly the service we received from your technician Aida Tchimuishi was absolutely pointless and ridiculously. He provided no service to assist us in this matter of the fridge. He also didn't test anything on the fridge all he said was we need to wipe the dust and the fridge will work. What can of service is that? He was absolutely rude and didnt provide any clarity as to what can be the issue. Kic needs to take responsibility as we purchased the fridge recently and the fridge is still under warranty. Kic needs to replace the fridge and train their staff and how to assist their clients It feels like kic doesnt want to honour their end of the deal.Despite sending all relevant documents and the warranty document .we will be sending this matter to our attorney's and the reporting it the national consumer commission.
53 replies
27 months ago
Communications...dont try to debit me
Firstly discovery tried to into our account unauthorised to debit r7600 without informing us they need to do a keycareincome verification.no phone call no message just an email that went to our old email address. It shows how they keep in touch with their clients.tried calling them was a mission first spoke to nosipho not any help.call dropped she didnt even bother to callback .spoke to another consultant he was helpful corny called in to check they received my docs spoke to norma..wow..wow...this lady heard my frustration and promised to call back we waited that call never came .my husband called only to be told we must pay R5100.received a letter we must pay r7600 wat da hell is going on ?? As for their lines we waited 15 mins for da consultant to answer. My problem with discovery is their communication is not update. The agents need to go back for training as they arent fami**** how to handle questions or queries i will be escalating this matter to my attorneys and ombudsmen
116 replies
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1 Star
3 (100%)