B
Brazilia
Unclaimed Business
B
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Brazilia
Brazilia has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Brazilia across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRG
GG
Gladys G
1 reviews | Active since Jan 2020
24 Sept 2025, 10:50
Worst customer service experience!
Absolutely poor service from Brazilia. I bought a shoe at the hemmingways branch end of June. In July the shoe broke, I was asked to provide a proof purchase, which I did and left the shoe with them. They promised to courier it to their head office. A month later, I went into the shop to check on the shoe and it was still there with no communication as to what the hold up is. I continuously go in store to get feedback as they don't send any communication on their own accord. I have sent emails to head office with no feedback as well. I definitely do not recommend them!
Helpful (0)
|Replies (0)GG
Gladys G
1 reviews | Active since Jan 2020
24 Sept 2025, 10:50
Worst customer service experience!
Absolutely poor service from Brazilia. I bought a shoe at the hemmingways branch end of June. In July the shoe broke, I was asked to provide a proof purchase, which I did and left the shoe with them. They promised to courier it to their head office. A month later, I went into the shop to check on the shoe and it was still there with no communication as to what the hold up is. I continuously go in store to get feedback as they don't send any communication on their own accord. I have sent emails to head office with no feedback as well. I definitely do not recommend them!
0
Replies (0)JM
Jenny M
1 reviews | Active since Jan 2020
21 Jan 2025, 15:01
Bogus Return Policy
Upon receiving my order I noticed that one of the shoes is significantly smaller than the other. The return policy is completely bogus, making it almost impossible to return items. Poor customer service!
Helpful (0)
|Replies (0)PK
Pateka K
1 reviews | Active since Jan 2020
24 Oct 2024, 15:29
Bag Quality Bags
Worst customer service ever. I bought an expensive handbag from brazilia 3rd time I carried it the bag handles broke. I got a replacement that didnt even last the handles started breaking, the lining inside tore what a waste of money. They refuse to refund me. The quality of their hand bags is so appaling I mean what is this?
Helpful (0)
|Replies (0)PK
Pateka K
1 reviews | Active since Jan 2020
24 Oct 2024, 15:29
Bag Quality Bags
Worst customer service ever. I bought an expensive handbag from brazilia 3rd time I carried it the bag handles broke. I got a replacement that didnt even last the handles started breaking, the lining inside tore what a waste of money. They refuse to refund me. The quality of their hand bags is so appaling I mean what is this?
0
Replies (0)NT
Naum T
1 reviews | Active since Jan 2020
11 Sept 2024, 05:26
Best shopping experience at Brazilia Mall of the North
If you want the best service, visit one of their stores. Everyone treat all clients like royalty. You can buy the whole shop because of the wonderful treatment you receive. I always shop at their Mall of the North branch. I have been offered the best customer service since day one. Keep up the good work.
Helpful (0)
|Replies (0)NT
Naum T
1 reviews | Active since Jan 2020
11 Sept 2024, 05:26
Best shopping experience at Brazilia Mall of the North
If you want the best service, visit one of their stores. Everyone treat all clients like royalty. You can buy the whole shop because of the wonderful treatment you receive. I always shop at their Mall of the North branch. I have been offered the best customer service since day one. Keep up the good work.
0
Replies (0)