NT
Naum T
Active since Sep 2010
27
Reviews
0
Industries
Reviews
27 reviews18 months ago
Mtn customer horrible service
I was using their home portable wi-fi. I took the device back to their Mall of the North (Polokwane) branch on 14 June 2024. I was told that they would deduct the last amount end of July 2024, which they did. Now, out of the blue, end of August they wanted to debit my account, I told them how can I be billed for a device I returned to the store and cancelled the subscription? Now they debited my account, and I reversed the debit and send them an e-mail reminding them that I am no longer their client. We have been sending back to forth e-mails but in vain. Now I am being threatened with legal action, for an account which was cancelled back in June 2024.
0 replies
19 months ago
Best shopping experience at Brazilia Mall of the North
If you want the best service, visit one of their stores. Everyone treat all clients like royalty. You can buy the whole shop because of the wonderful treatment you receive. I always shop at their Mall of the North branch. I have been offered the best customer service since day one. Keep up the good work.
0 replies
19 months ago
MTN billing me for services I have cancelled in June 2024
I was using their home portable wi-fi. I took the device back to their Mall of the North (Polokwane) branch on 14 June 2024. I was told that they would deduct the last amount end of July 2024, which they did. Now, out of the blue, end of August they wanted to debit my account, I told them how can I be billed for a device I returned to the store and cancelled the subscription? Now they debited my account, and I reversed the debit and send them an e-mail reminding them that I am no longer their client.
0 replies
46 months ago
Disappointed with online service ar Game stores
I bought a Hisense 16kg washing machine online for my mom which was on sale for the price of R7 499,00. I paid the requested amount via FNB FET, and the order showed it would be delivered to my mom's place at Phalaborwa on 22 June 2022. Since paying for the machine on 15 June 2022, l have not received any communication from Game to date, the 27 of June 2022. I am scared to order anything online from Game, it was my first and last time. I have always bought studf online without challeneges. I am so disappointed.
0 replies
51 months ago
Online order at Galito's Caltex Thohoyandou
I placed an order online, and hour later I was still waiting for the order. When I called the number on the screen, it kept ringing without an answer. After many tries, I got a lady who spoke Venda (I don't speak Venda, I can hear it a little bit). Though I tried to converse in English, she kept speaking in Venda, and the line was so bad I could not hear half of what she was saying until I hung up. What happened to professionalism? This is unacceptable. And I mentioned the order was to be delivered ASAP. But, their ASAP, an hour later, I was still waiting for the order.
53 replies
55 months ago
Best service at NHC-Thooyandou
On 24 September 2021, my pregnant daughter had an emergency which needed medical attention ASAP. From the reception to when the Doctor attended to her, everything was so professional. Big up to Dr. Rendani Mathabi. He treated my daughter very well, and spoke to her in the language she understood. We speak sePedi and we were in a Venda-dominated area. Everyone was very accommodating. Dr. Mathabi, you are the best.
0 replies
60 months ago
We cannot bury our mom because of bad service
My sister has a funeral policy with them. They have been gladly deducting premiums all these months. Our mom has just passed on, now it is a hassle to claim for her burial. They asked for all documentation, which we faxed. Now they are coming up with stories that the cell number on the application is not the same one she used. We are talking about someone who is under a lot of stress due to our mom's passing. How do they expect her to remember which cell number she used when taking the policy? Now we cannot bury our mom in peace due to that. The customer service people are so rude that they just drop the phone in our ears when we try to get help. I am so disappointed with their service.
53 replies
61 months ago
Lack of feedback from SAESI after paying required money for issue of Certificates
I paid a fee to have my daughter's FF1 and FF2 certificates printed, even paid the requested courier in October 2020. The institution made noise about my daughter's Leve 3 First Aid, they wanted to know who administered it and all. They got in touch with the said institution. To date, we have tried to follow up but nothing. We have tried calling, phones are not working. We have tried emails, we just get acknowledgement that their TAT is 72 hours. I don't know how many 72 hours should we wait for. Can someone tell me what the way forward is here, because no1 is saying anything.
0 replies
61 months ago
Mr Price shielding culprit who fraudulently used my account
I had an unfortunate incident where someone used my account to go on a shopping spree (mind you I had the card with me the whole time). The person had a shopping spree in Gauteng, unfortunately I was in Limpopo at time of incident. I sent through all that was required from me by Mr Price. And later got an email telling me the fraudulent activity on my account has been reversed and they have cancelled the transactions. I wrote a follow up email requesting the outcome of their report as I wanted to open a fraudulent case against whoever bypassed their systems and bought on my account. To date, I have not had a response. I am not sure if they are indirectly telling me it was an inside job and they are protecting the culprit. I am really disappointed. How am I supposed to continue being their client when something like this could happen with all systems in place? And why is it difficult to give me the outcome of their investigation?
53 replies
62 months ago
Fraudulent activity with my card, while the card is in my possession in a different province
I am presently in Limpopo. I was shocked to get a message thanking me for shopping done at Irene mall for an amount of R4729.92. When I tried to call their customer call centre, the machine said it was outside their operating hours. A few minutes later I get an sms thanking me for purchase for the amount of R2963.04 at Mall of Africa. The last straw was another sms for R870.94 at Sandton city. Like, I am sitting with my ID and account card in Limpopo but someone is busy having a shopping spree. How does that happen? Because, everytime I buy, my card gets swiped, then I get a till slip which I must sign. The teller compares the signature on the back of the card, with the one I just signed. So, excuse me if I don't understand how a person bypassed all that. I will not be wrong to say this is an inside job. I am talking about an account which has been paid up for over a year, has not been used in a year. I am really disappointed with Mr Price.
53 replies
Review Distribution
5 Star
11 (40.74074074074074%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.7037037037037037%)
1 Star
15 (55.55555555555556%)