LM
Luyanda M
Active since Feb 2024
2
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Reviews
2 reviews7 months ago
Poor customer service
I took my car in for repairs on the 26th of September 2025. I told them I need my car back by the 3rd of October. Since I need to be somewhere on the 4th. On the 30th of September I get an automated message on whatsapp saying my car is under panel beating process requested for a call back, a lady called Noelle called me she had a poor customer service I explained to her my situation she was not emphatic at all. I asked her to request my assessor to contact me who is Nigel but until date no one called me, requested for a call by service manager until date the manager did not call me . I’m very disappointed and frustrated by their service. Yesterday sent an email to them no one responded to my email.
53 replies
27 months ago
Bridge city branch
Visited Macdonald in bridge city, Durban . The service was poor I had to actually ask for a table cloth from one of the stuff to wipe the place I was going to sit on with my daughter, because it was dirty it had food and on the chairs . Waited for my order to arrive when it came the macfizz that I had ordered with no lid it was just open, with other branches I had been to my micfizz always had lid on. And this open drink had no straw to consume it, I had to get up and go to the stuff and ask for a straw, the service was terrible. I visited this branch on the 4th February 2024 around 11 am.
0 replies
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1 Star
2 (100%)