SP
Stephan P
Active since Feb 2024
4
Reviews
0
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Reviews
4 reviews4 months ago
Formal Complaint Regarding Inaccessibility of Debt Review Department
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the ongoing difficulties I have experienced in attempting to contact and communicate with your Debt Review Department. As a registered Debt Counsellor, I need to engage with your team on behalf of a client undergoing debt review processes, and the current service levels are severely impacting my ability to provide effective assistance. The specific issues I have encountered are as follows: Lack of Direct Telephone Access: Your Debt Review Department does not provide a direct phone line for communication. This absence of telephonic options forces all interactions to occur via email, which is inefficient for time-sensitive matters. Despite my attempts to reach out through general channels, I have been unable to establish any meaningful phone contact, resulting in no resolution for urgent client issues. Excessively Delayed Email Responses: With email being the only available communication method, responses take an unacceptably long time—often spanning several weeks or more. In the fast-paced environment of debt counselling, such delays are detrimental and can exacerbate clients' financial distress, leading to unnecessary complications. These shortcomings reflect poorly on the overall quality of your debt counselling support and contravene the expectations set forth under the National Credit Act, which emphasizes efficient and cooperative interactions between credit providers and debt counsellors. I kindly request that you investigate this matter urgently and take the following actions: Establish a dedicated direct phone line for the Debt Review Department to facilitate immediate communication. Implement measures to ensure email responses are provided within a reasonable timeframe, ideally within 48-72 hours. Provide me with any alternative contact details, escalation procedures, or dedicated support channels for debt counsellors. I expect a written response to this complaint by Friday, outlining the steps you will take to address these issues. Should this not be resolved satisfactorily, I may escalate the matter to the National Credit Regulator or other relevant authorities.
0 replies
8 months ago
Payment verification broken on FNB APP
The Payment verification is broken it pops up once and you have no way to access it again after it shows!
0 replies
10 months ago
Edgy Sales, also known as BT Games, won't honor the warranty.
Bought a mouse from "Edgy Sales" on takealot.com. If you look it up, you get a website, edgysales.co.za, which redirects to the BT Games website. They refused to honor the mouse's warranty after the left click stopped working and **** to takealot, saying it was a Windows setting and that the mouse was working fine. I tested the mouse on three different computers, and they all had the same left-click issue. BT Games won't honor warranties.
0 replies
10 months ago
Think Twice before you buy from Takealot.
Bought a mouse through them, and after 1.8 years of use, the left click stopped working correctly. After sending it back under warranty, they sent it to the seller, who claimed there were zero issues—a lie! Think twice before buying from Takealot, as they don't verify their sellers' claims. Fortunately, we now have Amazon, which offers much better customer support.
0 replies
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4 (100%)