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Annika L
Active since Feb 2024
2
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2 reviews22 months ago
Impressed with Mac Shack's service
I am so impressed with the service at Mac Shack. Before visiting them, I took my Mac to iStore, where a diagnostic was performed. iStore informed me that my Mac was unfixable due to it being a vintage model with a hardware problem. However, when I sent my Mac to Mac Shack, they repaired it without any issues. I only paid the diagnostic fee as they found nothing wrong with my Mac. I used my own courier service, and Mac Shack efficiently packaged and returned my Mac. Thank you so much, Mac Shack!
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26 months ago
Supersonic is horrible
I had an utterly dreadful experience with Supersonic. Despite canceling my order promptly, not only within the cancellation period but on the same day, they inexplicably delivered the WiFi to my house a few days later. I explicitly informed the delivery guy about the cancellation, and I didn't even accept the package. To add insult to injury, they continue billing me relentlessly, despite numerous attempts to rectify the situation. Their persistence reached new heights when they involved an attorney, sending a demand letter three years after I initially canceled. Avoid this company at all costs – their customer service and billing practices are a nightmare.
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5 Star
1 (50%)
4 Star
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2 Star
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1 Star
1 (50%)