SH
Saaliha H
Active since Feb 2024
2
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2 reviews14 months ago
DUPLICATED LICENSE DISC & REGISTRATION PLATES
I purchased a Hyundai Venue 2024 Model, my husband and i took delivery of our vehicle 30 March 2024 through a sales representative Craig Smith who did everything in his power to get this sale concluded as it was month end. The dealership took care of the vehicle licensing, we awaited the arrival of the License Disc as well as the Vehicle registration plates for at least a month and a half which we had no problems with, there after Craig Smith fit them on for me at my place of work sometime around May 2024. 22 February 2025 My husband and i were on our way to book our car in for the first service due. To our DISMAY & DISBELIEF we were questioned when did we purchased the vehicle? whose name is the vehicle on and who is Mr Brian.... as their system showed the VIN Number on my car vs the license disc and registration plates indeed belong to another individual . My vehicle insurance has been registered to the incorrect license disc as well as my tracking device. We then called Hyundai Hillcrest to query this, we were told that there is no point coming in cause the dealer principal is not in and they will be able to assist us. However my husband and i got there just in time before 13:00 (Their C.O.B) We met with their New cars sales manager Waseem Ballim, where now we are relaying the entire incident, we have been driving with the incorrect registration details for almost a year (11 months to be precise), upon hearing this Waseem says to my husband "Sir i am surprised that you are this calm , caused i wouldn't be" to who which my husbands responds, we aren't bad people we just need this rectified. At least 5 minutes into their conversation, their driver or assistant brings a set of license plates and a license disc calling out my name and questioning is this YOU? to which we said Yes. They then go on to explain to us we do know the owner of the plates and disc that has been fit on your car, he actually purchased a silver venue, he then had mechanical troubles and he was given a red venue and they see this vehicle driving around in the Hillcrest area. They then go on to explain to us that Craig Smith is no longer with the company , however can we put these plates and disc on and leave or alternatively Mr Waseem was willing to settle our vehicle there & then or in his words "i will trade this vehicle give you a better vehicle even offer you higher than your settlement" Which we responded NO, we actually do not want this vehicle, firstly there is two vehicles around the area, mine and someone else driving around with the same License disc and registration plates. We no longer want this vehicle we feel unsafe, and we cannot put these new plates and disc on as we feared what if there has been a duplication on this as well , our vehicle has not been registered with insurance to these details, so we refused and asked for a courtesy car which we were refused and said they cannot issue us one cause we have no grounds to request one. Today 24 February 2025 We met with the Dealer Principal Jared Pillay, once again relayed our story. To my amazement, he responds by saying this was an error he is only the dealer principal for 6 months and he cannot help any further because we have no grounds in asking for them to take this car back rectify their mistake and also inform the other customer of this negligence . He was absolutely rude , unhelpful and arrogant towards us , he lacked empathy on all levels regarding the situation. Majority of his answers were and i quote "I DONT KNOW" , "THIS IS NOT *****ULENT", "NOTHING BAD COULD REALLY HAPPEN AS THIS CAN ALWAYS BE PICKED UP" Lastly we were questioned "WHAT DO YOU GUYS PLAN ON GETTING OUT OF THIS, WHAT IS IT THAT YOURL WANT OUT OF THIS'??? At this point we were deeply disturbed and advised that we will take this further, our vehicle may remain there as we FEEL UNSAFE. Driving around SOUTH AFRICA with the incorrect details to match your vehicles VIN number is a crime , this is ***** . Kind Regards Saaliha Husman.
0 replies
15 months ago
Defective Unit
Good day, I trust that you are well, I am writing to inform you that the current unit that was fit on my vehicle is faulty and has been faulty on numerous occasions. I have called in 3/4 times at my own expense to explain the problem , which was whereby my tracking app tracked my vehicle at a different location and that it was driving to different locations. The first and second complaint my unit was rebooted remotely and I was asked to drive the vehicle once the reboot was complete, please understand that I do not have the time during office hours to drive my vehicle around due to a faulty unit from Cartrack. On Saturday I called in and explained the problem again and a consultant advised that someone from Cartrack will contact me on Monday 27/01/25 which no one has done. Today i experienced the same fault and called in , i was advised that my unit can be replaced however my contract cannot be canceled unless i pay a cancellation fee R2000 Could you please advise how am i the "customer" liable to pay for something that was/is defective on 4 occasions which i picked up and notified Cartrack, I look forward to your prompt response and resolution. Thank you for your attention to this issue.
53 replies
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