ZB
Zaakiyah B
Active since Feb 2024
2
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Reviews
2 reviews5 months ago
I received excellent and effective assistance from Gladys Xhashimba
I received excellent and effective assistance from Gladys Xhashimba. It is most times difficult getting through to customer service due to high call volumes however I am pleased with Cartrack team this far
71 replies
26 months ago
CMH has to stand for - Certified Motors of Hell.
I bought a vehicle from them in December, on the day of delivery of the vehicle as I am in Johannesburg on the 29 Dec 2023 , defects (steering shudder, oil leak and a grinding sound on the wheel) were immediately noticed and discussed with the dealership and a cancelation of the deal was requested. I dealt with Zakir Rahiman who was never reachable and was never of any effective assistance. It was only when I escalated this matter to the dealer principal Vernon and Desigan that zakir had contacted me with some sort of direction with 2 choices being repairs or a trade in with them. Considering that there would obviously be a shortfall as the trade value and the settlement value were approximately R100 000 difference and the fact that when viewing cmh website there was nothing available that would match the current vehicle being a haval H2 automatic , hence I would suffer a loss on a defective vehicle sold to me. I took the repair option and negotiated a 6 month warranty instead of 3 months which was agreed upon. The vehicle was at the repairing branch in jhb for 21 working days, on collection it was evident that the full repairs agreed upon was not done and when questioned I was advised authorisation was not received from Zakir to repair the rest. From the diagnostic report stating 1.Tuppet gasket oil leak , 2. Timing to be reset and 3. Steering column to be replaced... the repairs carried out was only on the oil leak and the timing with a minor service , these incomplete repairs were not successful. The Oil leak was progressively worse and the steering shudder gets worse by the day. This was yet again communicated to Zakir and he assured me that a second repair will be done at a different cmh branch. However considering that communication has always been a delay during this period the car has now reached limp mode and sounds like a truck and is non mobile. This was yet again communicated immediately with Zakir and to date there is no effective communication. " I will revert back accordingly" is the famous response. Bare in mind delivery of the vehicle to jhb was on the 29 DEC 2023 - to date 22 FEB 2024. It has been less than 2 months dealing with the above with cmh dealership. Notes to be considered I received the vehicle on the 29th Dec 2023 - first unsuccessful repair booking was the 11 Jan 2024 and lasted for 22 days. To date being 22 Feb 2024 , there has been no effective assistance, no improvement on the vehicle. Infact it is now worse than it was as mentioned it is standing still and cannot be used.
0 replies
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