MB
Mahendra B
Active since Feb 2024
2
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Reviews
2 reviews5 months ago
Top Coffee manufacturer unconcerned about customer satisfaction.
Found an insect in the Douwe Egberts coffee I purchased. I reported that fact to them. Their response was mentioning all the hygienic measures they take. However they do not accept the fact that this has happened to a consumer. It is my word against theirs. The fact that the quality of their product was compromised they do not acknowledge and and their response was not towards customer satisfaction.
0 replies
26 months ago
DSTV - Bad Service - No understanding of annual subscription discount
The service has deteriorated tremendously. I have been an annual subscriber ever since I joined them - more than five years. With annual subscription you get a discount of one month premium. This worked well until 25 February 2024. The anniversary of the subs is March 25. Their system shows I am owing money because they have not credited the free month. Some agents are sympathetic with promise Finance department will sort it out - Nothing happens. Others have no understanding thereof. Try speaking to a supervisor - not available with promise of ring back. In the meantime we are deprived of a service for which a payment has been made. How do you communicate with someone of authority?
112 replies
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