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Douwe Egberts
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(75%)
1(25%)
5(0%)
4(0%)
3(0%)
2(75%)
1(25%)
Frequently Asked Questions About Douwe Egberts
Douwe Egberts has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Douwe Egberts across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 13:06
Lack of Flavours, Very Disappointing😒🙄
Always buy Pure Gold 400g coffee. Decided to try Brazil flavour what a nightmare very disappointing lacks flavour. Cant complain because I will be told it is the same recipe , this company doesn't VALUE or appreciate customers MONEY is all that matters 🥴
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 13:06
Lack of Flavours, Very Disappointing😒🙄
Always buy Pure Gold 400g coffee. Decided to try Brazil flavour what a nightmare very disappointing lacks flavour. Cant complain because I will be told it is the same recipe , this company doesn't VALUE or appreciate customers MONEY is all that matters 🥴
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:46
Brazil Lack Flavours🙄😒
Always Buy Pure Gold Coffee 400g. Decided to try Brazil want a disappointment it lacks flavour horribly 1 teas**** 0 results , 2 teas**** does not taste like coffee. Cant complain via email because I will be TOLD they are still using same recipe. Purchase at your own Risk.🙄
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:46
Brazil Lack Flavours🙄😒
Always Buy Pure Gold Coffee 400g. Decided to try Brazil want a disappointment it lacks flavour horribly 1 teas**** 0 results , 2 teas**** does not taste like coffee. Cant complain via email because I will be TOLD they are still using same recipe. Purchase at your own Risk.🙄
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:27
Douwe Egberts Brazil Coffee lacks Flavour
Always buy Pure Gold 400g. Decided to try Brazil very disappointing , lacks flavour. 1 teas**** 0 results , 2 teas**** lacks flavour. Can you collect and give me my money back? Your coffee is very disappointing.
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
10 Mar 2026, 06:27
Douwe Egberts Brazil Coffee lacks Flavour
Always buy Pure Gold 400g. Decided to try Brazil very disappointing , lacks flavour. 1 teas**** 0 results , 2 teas**** lacks flavour. Can you collect and give me my money back? Your coffee is very disappointing.
0
Replies (0)MB
Mahendra B
1 reviews | Active since Jan 2020
26 Nov 2025, 19:46
Top Coffee manufacturer unconcerned about customer satisfaction.
Found an insect in the Douwe Egberts coffee I purchased. I reported that fact to them. Their response was mentioning all the hygienic measures they take. However they do not accept the fact that this has happened to a consumer. It is my word against theirs. The fact that the quality of their product was compromised they do not acknowledge and and their response was not towards customer satisfaction.
Helpful (0)
|Replies (0)MB
Mahendra B
1 reviews | Active since Jan 2020
26 Nov 2025, 19:46
Top Coffee manufacturer unconcerned about customer satisfaction.
Found an insect in the Douwe Egberts coffee I purchased. I reported that fact to them. Their response was mentioning all the hygienic measures they take. However they do not accept the fact that this has happened to a consumer. It is my word against theirs. The fact that the quality of their product was compromised they do not acknowledge and and their response was not towards customer satisfaction.
0
Replies (0)VD
Vanessa D.
1 reviews | Active since Jan 2020
4 Apr 2025, 10:07
JDE COFFEE RUDE STAFF , COFFEE FLAVORLESS TASTED LIKE PLASTIC!
IMPOLITE BUSINESS , CAN NEVER SAY THERE IS WRONG DOING ON COFFEE BRAND. I THINK COMING FROM EUROPE ITS SEALED AND GOOD. COFFEE BOTTLES ARE POSSIBLY BEEN OPENED AT JDE FACTORY IN SOUTH AFRICA. EXPRESSO VERY STRONG NO FLAVOR , PURE GOLD TASTE LIKE PLASTIC. SHAMEFUL HOW THEY ROB PEOPLE AND OVER CHARGE ON COFFEE🤷♀️🤢😡 DESERVE 0 STARS.
Helpful (0)
|Replies (0)VD
Vanessa D.
1 reviews | Active since Jan 2020
4 Apr 2025, 10:07
JDE COFFEE RUDE STAFF , COFFEE FLAVORLESS TASTED LIKE PLASTIC!
IMPOLITE BUSINESS , CAN NEVER SAY THERE IS WRONG DOING ON COFFEE BRAND. I THINK COMING FROM EUROPE ITS SEALED AND GOOD. COFFEE BOTTLES ARE POSSIBLY BEEN OPENED AT JDE FACTORY IN SOUTH AFRICA. EXPRESSO VERY STRONG NO FLAVOR , PURE GOLD TASTE LIKE PLASTIC. SHAMEFUL HOW THEY ROB PEOPLE AND OVER CHARGE ON COFFEE🤷♀️🤢😡 DESERVE 0 STARS.
0
Replies (0)MF
Mike F
1 reviews | Active since Jan 2020
24 Sept 2024, 09:59
Coffee price an accurate representation of ZAR $ exchange rate
The coffee is fantastic. Undeniably great. The price increase has in the past been aligned and justified by the depreciation in the ZAR and the consequent increase in the cost of the whole supply chain. Which begs the question. With the ZAR having appreciated and interest rates dropping, thus reducing the cost of the whole supplier chain. Will we as the end point consumer see a proportionate decrease in the coffee price. Begs the question
Helpful (0)
|Replies (0)MF
Mike F
1 reviews | Active since Jan 2020
24 Sept 2024, 09:59
Coffee price an accurate representation of ZAR $ exchange rate
The coffee is fantastic. Undeniably great. The price increase has in the past been aligned and justified by the depreciation in the ZAR and the consequent increase in the cost of the whole supply chain. Which begs the question. With the ZAR having appreciated and interest rates dropping, thus reducing the cost of the whole supplier chain. Will we as the end point consumer see a proportionate decrease in the coffee price. Begs the question
0
Replies (0)VP
Vimal P
1 reviews | Active since Jan 2020
18 Sept 2024, 08:33
Turn on coffee
The Doughegber coffee add is flawed. The man in the add is thick to the core, does he not know the ***** women who is with him does not care about the coffee. She is trying to get laid. This is the message my friends and I take away from this horrible add. Next time I want to get laid I will offer my partner Doughegberts coffee
Helpful (0)
|Replies (0)VP
Vimal P
1 reviews | Active since Jan 2020
18 Sept 2024, 08:33
Turn on coffee
The Doughegber coffee add is flawed. The man in the add is thick to the core, does he not know the ***** women who is with him does not care about the coffee. She is trying to get laid. This is the message my friends and I take away from this horrible add. Next time I want to get laid I will offer my partner Doughegberts coffee
0
Replies (0)CP
Cecil P
1 reviews | Active since Jan 2020
18 Nov 2023, 17:59
Douwe Eggbert irritating TV AD
I cannot believe such a Big Brand cannot get an Ad on TV correct, it is so annoying Someone please explain to me, if I am wrong Lady - " can I come up for coffee " Man - " what coffee is it " For Goodness sake, it is his apartment, surely he knows what Coffee he has ! Shouldn't it be Lady - " do YOU want to come up for coffee ? "
Helpful (0)
|Replies (0)CP
Cecil P
1 reviews | Active since Jan 2020
18 Nov 2023, 17:59
Douwe Eggbert irritating TV AD
I cannot believe such a Big Brand cannot get an Ad on TV correct, it is so annoying Someone please explain to me, if I am wrong Lady - " can I come up for coffee " Man - " what coffee is it " For Goodness sake, it is his apartment, surely he knows what Coffee he has ! Shouldn't it be Lady - " do YOU want to come up for coffee ? "
0
Replies (0)