CE
Claudia E
Active since Feb 2024
2
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2 reviews13 months ago
Unexplained Electricity Charges – Urgent Clarification Needed
I recently moved into a new apartment on March 1st and have noticed serious inconsistencies in my electricity charges. In my previous apartment, where I had a standard electricity meter, I maintained a strict budget—spending R500 every two months in summer and R500 per month in winter. My consumption habits have not changed: I only use lights in the room I am in. I switch off all plugs when not in use, including large and small appliances. I have the same appliances as in my previous apartment. Despite this, I have noticed random deductions labeled NETCOLLECT FEE STD, including charges on days when I was away with everything switched off. Shockingly, on some of these days, I was charged even more than when I was home actively using electricity. Additionally, I understand there is a platform dashboard management fee of R15.17 per day, adding up to around R470 per month on top of my usual electricity costs. This is outrageous! I demand a clear explanation: What exactly is the NETCOLLECT FEE STD, and why am I being charged even when no electricity is being used? Why am I seeing higher charges on days when I am not home? What are all these extra fees, and why am I paying significantly more than before? This feels like blatant overcharging, and I expect a prompt and detailed response explaining these discrepancies. You are worse than eskom.
53 replies
26 months ago
***** - CANCEL MY ACCOUNT AND STOP DEBITING
They are *****sters and I hacve been calling for a year, requesting to cancel my account and STOP debiting me, yet they stil debit my account. I am so so frustrated
0 replies
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